9-1-1 Regional Communications Center
The Pinellas County 9-1-1 Communications Center operates as the single primary public safety answering point (PSAP) for all 9-1-1 calls originating in the County. Pinellas County Regional 9-1-1 answers over 900,000 emergency and non-emergency calls per year. Law enforcement calls made to 9-1-1, within the jurisdiction of any of the five secondary PSAPS, are transferred to the corresponding agency. All other law enforcement calls, including unincorporated Pinellas and 19 municipalities which are contracted with the Sheriff, are handled by Regional 9-1-1. Regional 9-1-1 also dispatches for 18 Fire/EMS agencies and is co-located with the Pinellas County Sheriff's Office dispatch and Sunstar Ambulance dispatch.
The Communications Center is a necessary link between those experiencing life safety problems and the public safety personnel who can help resolve them most effectively. It is the primary goal of the Communications Center to obtain and relay necessary information in a timely and efficient manner. Accomplishing this goal ensures the effective management of both Fire/EMS apparatus and law enforcement units in their response to the publics emergency needs.
If you call 9-1-1 on a cell phone, your location may not automatically display as it does when calling from most home/business phones.
Be Prepared to tell the 9-1-1 Telecommunicator …
9-1-1 Call if you can, Text if you can't
Citizens and visitors in Pinellas County can send a text message to 911 during an emergency or life-threatening situation. When seconds matter, a voice call to 911 is the best and fastest way for the 911 call taker to retrieve and deliver life-saving information. A text message may take longer.
When should you Text to 911?
Things to remember about Text to 911
How do I text to 9-1-1?
Frequently Asked Questions (FAQ)
What is “Text to 911”?
Text to 911 is the ability to send a text message (SMS) from your messaging-enabled mobile phone to your local 911 service. You must have a data plan to send a text message to 911. Please note, a texting 911 will typically take longer than a voice call. You should only send a text to 911 when a voice call is not an option.
How do I use it?
Keep your message brief. Simply text your exact location and the nature of the emergency to 911 (no spaces or dashes). Additionally, respond to the 911 telecommunicators questions and instructions promptly and do not text photos, videos, slang or abbreviations.
Who should use Text to 911?
You should only Text to 911 when a voice call is not a safe or viable option for the specific situation. Texting in an emergency may be beneficial if you are hearing or speech impaired, or if a voice call may place you in a dangerous situation.
Can I text to 911 from now on instead of calling?
A voice call to 911 is always the preferred way to access help in an emergency as a text message may take longer. You should only Text to 911 when a voice call is not a safe or viable option.
Is Text to 911 available everywhere in the United States?
Text to 911 is not available in all areas. You can check the FCC Text to 911 Master PSAP Registry to learn where Text to 911 is currently available.
How will I know if my text to 911 message was received?
Text to 911 messages that were not delivered to a PSAP will receive an automated bounce-back message telling users their text did not go through and directing them to make a voice call to 911.
Employment Opportunities: 9-1-1
Pinellas Regional 9-1-1 periodically looks for individuals who want an exciting career as a Public Safety Telecommunicator. Public Safety Telecommunicators are responsible for processing emergency and non-emergency calls. They also dispatch fire and EMS units to calls.