HS Connect
Human Services New Vendor Relationship Management System
Pinellas County Human Services is making big improvements to the way we handle vendor contracts with a new online portal, where you can get everything done in one place. We’ll be sharing step-by-step instructions and hosting informational webinars before we launch the system.
Here’s a preview of what you can expect with the new system:
- One central portal for all paperwork, making it easier to send, receive and track documents.
- Automated budgeting tools, so you can manage your annual program funds and quickly generate annual budget plans.
- Program tracking tools to help you measure progress, submit reports and keep your programs on target.
- Faster, easier contracts, with streamlined document and approval process.
We truly appreciate all the vital work you do in the community. We expect these new tools will make our partnership even stronger for years to come.
For existing contracted partners of Pinellas County Human Services or newly award vendors in the early stages of contracting, the following provides information needed to get started and learn how to navigate the process.
New Vendor Contract System Training Webinar
Frequently Asked Questions
Who is this for?
The vendor portal is for community providers with an existing or newly executed agreement working with Pinellas County Human Services. For more information on whether you need access to the system or how to gain access to the system please reach out to hssupport@pinellas.gov.
What can I do in the system?
The new Connect system allows contracted partners to submit annual budget plans, management and track budgets and contract deliverables, and easily submit invoices for electronic review and processing all in one portal location.
How do I get started?
Authorized individuals with current contracted providers will receive login credentials to log into the portal and manage their assigned projects. Specific steps for obtaining a login to the system will be posted shortly after our system trainings on September 24 and 30.
Obtaining a new user login
Contact the Business Technology Services Help Desk at btsoc@pinellas.gov
Who should get a login for your agency?
Agency contracts that oversee the day-to-day administration of agency contracts with the county including budget submission and management, milestone and deliverable tracking, invoice management, and overall tracking of the project.
Logging in the first time?
When first logging into the system, should be should the specific projects assigned to your agency and you should be able to navigate around the portal to perform project related tasks. If you do not see your project available, please contact us at hssupport@pinellas.gov to let us know. When reaching out, please include your name, agency, and the specific contract/project in the email.
Who do I contact for support?
- Programmatic questions for Human Services Team: hssupport@pinellas.gov
- Quick questions on navigating the new portal (i.e. submitting budgets etc.): hssupport@pinellas.gov
- New user requests or technical questions – Business Technology Services Help Desk btsoc@pinellas.gov
How do I change my password?
Contact the Business Technology Services Help Desk at btsoc@pinellas.gov
Key functions, descriptions, and definitions
- Developing and submitting program budgets: As part of the new portal, agencies are now able to provide the annual budget submission directly loaded into the system rather than a series of emails. The budget will become part of the system tracking and will allow agencies to track and manage their budgets throughout the project cycle.
- Tracking and managing program budgets: Agencies will be able to quickly review their spenddown levels for each contracted project within the system. This process will allow for better resource planning and coordination on possible budget amendments when authorized.
- Submitting and tracking program invoices: The system provides a streamlined approach for submitting agency invoices electronically for review and processing. Agency users can track their status and monitor payments on invoices. Tracking and managing Milestones and timelines: For each contracted project, the system will allow users to track and manage milestones and deliverables from the agreement as a series of interactive tasks to allow for responses and uploads of required documentation. Processes will allow for submission of key deliverables, reports, and data.
- Submitting modification requests: Throughout the course of a project, sometimes there may be a need for approved modifications. The system allows for submission of modification requests for review by the Human Services team
- Analytics, dashboard, and due diligence tools: The new portal provides the ability to track and monitor your contracted project including budgets, invoicing, and deliverables. Built in tools will help you monitor your activity levels to stay current with contract performance.
Navigating the System
- Training Dates and Links: Please join us for webinar trainings on September 24, 2025, at 9 a.m. or September 30 at 1 p.m. for additional details on the system and training on portal functionality. For access links to the training, please reach out to hssupport@pinellas.gov. Training video link will be made available following the trainings.
- Ignyte’s Vendor User Guide (Coming Soon): An initial system process guide has been created and will continue to be updated and maintained. Look for the guide to be posted soon.
- Overview of help tools available within the system: Once logged into the system, users will have access to frequently asked questions (FAQs) from the menus on the left side of the portal. These FAQs will be continually updated with new content added in the future.