National Community Survey

Pinellas County is gathering resident feedback through the National Community Survey (NCS) to help inform and identify strategic planning and goal setting priorities for the Board of County Commissioners. The survey will be open to all residents March 23, 2023, through April 6, 2023; however, a random sampling of community households began Feb. 23, 2023.

Frequently Asked Questions

What is The National Community Survey (NCS)?

Developed over 20 years ago and continually refined, the NCS is a survey of resident opinion that provides robust benchmark comparisons among communities across the nation. It has been used in more than 350 jurisdictions across 46 states. Communities using the NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders, and helped leaders identify clear priorities for use in strategic planning and budget setting. It is the only resident survey endorsed by the International City/County Management Association and the National League of Cities.

What is Polco?

Polco is an online community engagement polling platform that is hosting the NCS. Polco launches surveys and analyzes the data, providing local governments and other public sector leaders with important information needed to make decisions informed by the community. Hundreds of organizations nationwide use Polco for strategic planning, budgeting, and empowering resident voices.

Why is the National Community Survey broken down into two surveys?

  • The Sampled Survey is designed to be as representative as possible of the population of the county. Community households are randomly selected from a comprehensive list of residential addresses to reduce bias and get feedback from all areas within the community. The sampled group is mailed a paper invitation and survey packet, though they may opt to fill out the survey online. Their link is unique to their household and should not be shared. This effort is to gather accurate data from the residents who make up our community today.
  • The Open Participation Survey is offered to all residents so each voice in the community can be heard. This survey is hosted online only. It is identical to the Sampled Survey except that it asks if you are a resident of the community and to confirm which area of the community you live in.

How long will the survey be open?

  • The Sampled Survey is open Feb. 23, 2023, through April 6, 2023, at midnight.
  • The Open Participation Survey is open March 23, 2023, through April 6, 2023, at midnight.

Who can participate in the survey?

  • The Sampled Survey is for the randomly selected households only.
  • The Open Participation Survey is open to all residents.

How long will the survey take to complete?

It takes approximately 15 minutes to complete.

How can I be assured that my feedback will remain anonymous?

  • Your responses are confidential and no identifying information will be shared.
  • This is a confidential survey conducted by an outside firm, so your identity is completely secure. Learn more:

Can I share my survey link with another person?

If you received a postcard invitation and paper survey in the mail, then this survey has a unique link for randomly selected households only and should not be shared.

How will the survey results be used?

The survey results will be shared with the Pinellas County Board of County Commissioners at an upcoming public meeting to inform and identify priorities for use in strategic planning and goal setting. These results will also provide strong benchmarking data that allows for comparison to similar communities across the country.

What if my URL is not working?

  • We find that there are a few reasons why a link may not be working. First, when you are typing the URL into your address bar, make sure that it is typed exactly the same as how it appears on the invitation you received. Even one wrong character can make the URL unsearchable.
  • Second, ensure that you are typing the URL into the address bar not the search bar. The survey links are not accessible through most search engines because we only want people from the Pinellas County community to participate.

Who can I contact with additional questions?

Please contact Pinellas County at 727-464-3000 or 727-464-4062 TDD. For other information about Polco, visit