Privacy and Security Notice
This policy describes the collection, use and disclosure of Your information when You use the Pinellas County Websites and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide services and improve the Websites.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Account means a unique account created for You to access our Service or parts of our Service.
- Pinellas County (referred to as either “the County”, “We”, “Us” or “Our” in this Policy) refers to Pinellas County Government, 315 Court Street Clearwater, FL 33756.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to the United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Websites.
- Service Provider means any natural or legal person who processes the data on behalf of the County. It refers to third-party companies or individuals employed by the County to facilitate the Service, to provide the Service on behalf of the County, to perform services related to the Service or to assist the County in analyzing how the Service is used.
- State refers to Florida.
- Third Parties means any company and software we use to provide the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Websites refers to the Pinellas County Government website, accessible from https://pinellas.gov, and any other websites hosted by the County.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Information
While using Our Websites, the County may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, City, State, ZIP code,
- Usage Data
If you choose to provide personal information through forms on Our Websites, that information is used to respond to you and help us provide the information you have requested. We may share this information with another government agency if your inquiry relates to that agency. Your information may be disclosed if required under Public Records law. (Ihttps://pinellas.gov/public-records/ )
Under Florida law, e-mail addresses are public records. If You do not want Your e-mail address released in response to a public records request, do not send e-mails to this entity or provide your email address in an online form. Instead, contact this office by phone or in writing.
Usage Data is collected automatically when anyone uses the Websites.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Websites that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Websites by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Websites or when You access the Websites by or through a mobile device.
We use third-party service providers to monitor and analyze the use of our Websites, including but not limited to Google Analytics, HotJar, and Siteimprove.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
At times, to better understand how users interact with specific pages on our Websites, we may use HotJar to record Your mouse movement and places where You click on a webpage. These recordings are not personally identifiable. They are used to create “heatmaps” that We use to identify what users view and select. This helps Us improve Our Websites.
For more information on the privacy practices of HotJar, please visit the Hotjar web page: https://hotjar.com
For more information on the privacy practices of Siteimprove, please visit the Siteimprove web page: https://www.siteimprove.com/privacy/
Third-Party Access to Website Data
Tracking Technologies and Cookies
- Web Beacons. Certain sections of our Websites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the County, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Use of Your Personal Data
If you provide your personal information, the County may use your Personal Data for the following purposes:
- To improve our Websites, including to monitor the usage of our Websites.
- To manage Your Account: to manage Your registration as a user of the Websites. The Personal Data You provide can give You access to different functionalities of the Websites that are available to You as a registered user.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To manage Your requests: To attend and manage Your requests to Us.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our educational campaigns and to evaluate and improve our Websites and your experience.
Retention of Your Personal Data
The County will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Websites, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Disclosure of Your Personal Data
The County does not disclose any personally identifiable information collected online unless you have given us permission, or the information is requested to be disclosed and is public information under the State of Florida statutes or other applicable laws.
Please note that chapter 119, Florida Statutes, provides a right of access to the records of the state and local governments as well as to private entities acting on their behalf. In the absence of a statutory exemption, this right of access applies to all materials made or received by an agency in connection with the transaction of official business which are used to perpetuate, communicate or formalize knowledge. Therefore, information submitted to or collected by the County from the use of its websites may be examined and inspected upon request if that information is a public record and not otherwise protected from being disclosed.
For security purposes, We use commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage.
Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with State guidelines for records management and retention.
Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
Links to Other Websites
Also refer to Our Liability Disclaimer and User Agreement.
E-mail addresses are public records under Florida law and are not exempt from public records requirements. If you do not want your e-mail address to be subject to being released pursuant to a public records request, do not send electronic mail to this entity. Instead, contact this office by telephone or in writing, via the United States Postal Service.