Hurricane Impact to Utilities Customer Accounts

We know many are still feeling the effects of Hurricanes Helene and Milton. If you have experienced an unusually high water bill due to damage from the storms, we’re here to help.

Impacted Utility Customer Registry

Pinellas County Utilities maintains a registry documenting hurricane-related impacts affecting account holders. This registry is being used to track needed repairs on customer water, sewer or reclaimed water system and enables us to work efficiently with impacted customers on any billing issues resulting from the storms by an extended timeline to address those issues and payments.

Financial Hardship Assistance

If you are experiencing financial difficulties due to the hurricane, we want to help. We are offering flexible payment options, including:

• Payment Deferrals: You may defer your payment to allow additional time to get back on track.
• Installment Plans: We can set up an installment plan, allowing you to spread your bill across multiple payments (up to six installments). No written documentation is required—simply let us know that you are unable to pay due to financial hardship

Late Fees and Account Turn-Offs Due to Delinquent Accounts

• All late fees and delinquent account deactivations were suspended through January 1, 2025. No new account late fees were assessed during this period. Any existing late fees that were in place prior to September 23, 2024, were due again starting January 1, 2025.

• Upon completion of repairs, we will waive the reconnection fee(s) for both potable water and reclaimed water services, if applicable.

Plumbing Leaks & Pool Fill Adjustments

Plumbing Leaks

If you experienced a leak at your property due to hurricane damage and have had it repaired, we are offering an Administrative Adjustment to reduce the impact on your bill. Please provide proof of repair for our review. If the high usage period exceeds 2,000 gallons over your average bimonthly consumption, you will receive a credit for all water, sewer, utility tax, and conservation fees over your annual average.

Swimming Pool Fill

If you need to drain and refill your swimming pool due to saltwater intrusion or damage, we will credit the sewer and conservation fees associated with refilling. To qualify, simply submit documentation of the approximate gallons used and the date the pool was refilled.

What You Need to Do

For more information, please contact Utilities Customer Service at (727) 464-4000, email custsrv@pinellas.gov, or visit the Utilities Customer Portal. 

If you need any other resources as you continue to recover from the storms, we encourage you to visit disaster.pinellas.gov for information and available help.