Opening a Can of Worms

Human Services Spotlight Series #13

Unlicensed Contractor Repays Homeowner

A Pinellas County resident contacted Consumer Protection after she had problems with a business she contracted with to build a 15-foot-by-15-foot screened patio at her home. The patio was to include a roof, flooring and engineered plans for a total of $15,222. The resident also contracted with the business to install insulation in her attic for an additional $4,186 that included a “special new material” guaranteed to retard rodents and insects. The consumer asked the business if it was licensed and insured. The business assured her it was but failed to provide any paperwork, only stating it had been in business for many years.

The resident obtained a loan and, in all, paid the business $18,686. The screened room was installed, but according to the resident, the work was poor. The materials were below standard; the flooring was installed below the foundation causing flooding during rain; the room leaked throughout because it was not squared; live wires were left exposed and hanging; light fixtures were never installed; and sharp aluminum edges were found throughout the room causing a safety hazard to the resident and her pets. The room was useless.

Although the consumer complained to the business, it refused to correct the issues without being paid additional money. In addition, the business threatened to call code enforcement on the consumer stating, “she would be opening a can of worms” if she proceeded with her complaint.

The consumer turned to Pinellas County Consumer Protection for help. Thanks to Consumer Protection’s efforts, the owner of the business was charged criminally with Failure to Secure Workers Compensation, Grand Theft from Person 65 Years of Age or Older and Unlicensed Contracting. He was sentenced to 60 months probation and had to pay $18,686 in restitution to the consumer. Two co-defendants were also charged and ordered to pay $2,000 each in restitution.

Protect – Regulate – Investigate – Educate

Sometimes, it is hard to spot fraud when it is happening. Scams can be large or small, sophisticated or simple, but the people behind them have two things in common: They want to steal your money and avoid being caught. The reality is anyone could fall victim to a scam, no matter your age, intellect or economic status. Most consumer transactions are
completed satisfactorily. On occasion, however, any consumer could experience unresolved problems such as defective products, erroneous bills or nondelivery of goods or services.

When you are confronted with such a situation, the dedicated employees of Pinellas County Consumer Protection are here to help you. Investigators are available to speak with you regarding a consumer transaction at (727) 464-6200 or email