Communications Department

We lead countywide emergency communications coordination, share public information with the media, community partners and the public, produce public meeting broadcasts, conduct community outreach/engagement, and ensure prompt customer service through LiveChat and main County phone lines.

Over 70 events organized or attended on average each year from FY19 to FY24.

Our team won City-County Communications & Marketing Association (3CMA) awards in 2025 for our hurricane education social media campaign, the The Wave electronic newsletter and our post-storm community outreach campaign.

We were also recognized by Tampa Bay Regional Planning Council with Future of the Region Awards in 2024 and 2025 for hurricane education. We received three Florida Public Relations Association (FPRA) awards for our 2024 Accomplishments Report.

Attained the live chat LiveHelpNow Best Customer Service Award each month from October 2020 through July 2025.