Utilities Customer Portal

The Pinellas County Utilities Customer Portal is a secure, self-service website that allows you to easily manage your utility account online, 24/7. From viewing your bill to tracking your usage, everything you need is in one place. It’s fast, secure, and designed to help you stay informed and in control of your utility services.

Key Features

View & Pay Your Bill

Access current and past bills, make payments and enroll in automatic payments or paperless billing.

Track Your Usage

Monitor your water usage, compare trends over time and better understand how you use your services.

Manage Your Account

Update your contact information, manage multiple accounts, and customize your preferences.

Set Up Alerts & Notifications

Receive notifications for high usage, possible leaks, billing reminders and more.

Submit Service Requests

Start, stop, or transfer service, request changes to your account and view request history.

Getting Started is Easy

  1. Visit myaccount.pinellas.gov.
  2. Click Create an Account on the login page.
  3. Enter your account number and personal details.
  4. Choose your username and password.
  5. Log in and start managing your account.
  6. For added security, you can enable multi-factor authentication during login.

Quick Access Options

  • Forgot Username or Password – Easily recover your login information.
  • Pay as a Guest – Make a one-time payment without creating an account.
  • Paperless Billing – Go green and receive bills electronically.
  • Mobile Access – Add the portal as a shortcut on your phone for quick access.

Turning On Notifications

Stay informed about your account by enabling notifications in the portal.

  • Go to Profile, and then Manage Notifications.
  • Choose how you want to receive alerts (email, text message, or phone).
  • Select the notifications you want, such as:
    • Billing reminders
    • High usage alerts
    • Leak alerts
    • Payment confirmations
  • Save your preferences

You can update or turn off notifications at any time.

Checking Your Usage (Consumption)

Understanding your water usage is easy with the Utilities Customer Portal. You can view both current and past usage to better manage your consumption and identify trends.

  • Go to Usage Insight, and then Understand Usage.
  • View your usage over time in easy-to-read charts and graphs.
  • Compare your current usage to previous months.
  • See how your usage compares to average and efficient households.
  • Identify seasonal changes or unusual increases in usage.

You can also:

  • Track daily or monthly usage patterns.
  • Review historical data to spot trends.
  • Use insights to help reduce water consumption and save money.

Monitoring your usage regularly can help you catch potential leaks early and make informed decisions about your water use.

Payments & AutoPay

The Utilities Customer Portal makes it simple and convenient to manage your payments.

  • Make one-time payments using a bank account or credit card.
  • Schedule payments for a future date.
  • Enroll in Automatic Payments (AutoPay) to avoid missing due dates.
  • Save payment methods securely for faster checkout.
  • View your payment history at any time.

With AutoPay, your bill is paid automatically each billing cycle, giving you peace of mind and helping you avoid late fees.

Need Help?

Use our AI Chatbot, Ripple (shown on bottom right of screen), or Contact Us with any question you may have.

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