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UMR Onsite Representatives

UMR, a UnitedHealthcare company logo

Our medical administrator, UMR (UnitedHealthcare), provides onsite representatives for claims assistance, health coaching, and Employee Assistance Program (EAP) services. Employees are encouraged to take advantage of these free services. 

Be sure to save the representatives’ email addresses in your Outlook contacts. To ensure their emails come through, select Allow List for the
emails in the quarantine folder. If you work in an area where one phone
number is shared by a whole team, give your cell phone number as your call
back number and the best time to reach you.

Claims Representative

Jace Sivils UMR Claims Rep
Jace Sivils

Jace helps employees navigate UMR benefits by providing cost estimates, finding participating providers, explaining what services are covered, and resolving claims issues. Meet Jace Sivils to learn about his background and how he can help you.

Contact Jace

Contact him by telephone or email, or if preferred, set up a virtual or in-person appointment. For your privacy, please email only from your personal email address.

  • Email: Jace_Sivils@UMR.com
  • Phone: (727) 464-4555, option 1
  • Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m., by phone or by email

Employee Assistance Program (EAP) Counselor

Lorelei Keif
Lorelei Keif, LCSW

Employees can contact Lorelei for behavioral/mental health support — ranging from simple questions and coping tips to more complex issues. Meet Lorelei Keif to learn about her background and how she can help you.

Contact Lorelei

Call or email Lorelei, or if preferred, set up a virtual, phone, or in-person appointment. For your privacy, please email only from your personal email address.

  • Email: Lkeif2@gmail.com
  • Phone (Pinellas County office): (727) 464-4555, option 4
  • Phone (private practice): (727) 639-4266
  • Address: Annex, 400 S. Ft. Harrison Ave., Room 130, Clearwater
  • Hours:
    • Monday 8:30 a.m. – 3:30 p.m.
    • Wednesday 1:00 p.m. – 5:00 p.m.
    • Thursday 8:30 a.m. – 12:30 p.m.
    • Friday 10:30 a.m. – 1:30 p.m.

In addition to Lorelei’s hours, Optum’s EAP staff are available 24/7.

Health Coach

Shannon Parks
Shannon Parks, MPH, RDN, CPH

Shannon helps employees improve health and wellness through coaching, classes, worksite education, webinars, cooking demonstrations, group fitness classes, and more. Meet Shannon Parks to learn about her background and how she can help you.

Contact Shannon

Call or email her, or if preferred, set up a virtual or in-person appointment. For your privacy, please email only from your personal email address.

  • Email: Shannon_Parks@UMR.com
  • Phone: (727) 464-4555, option 3
  • Address: Annex, 400 S. Ft. Harrison Ave., Benefits, Room 126, Clearwater
  • Hours:
    • Monday, Tuesday, and Wednesday 8:00 a.m. – 4:30 p.m.
    • Thursday 6:15 a.m. – 7:30 a.m. (walking class) and 7:30 a.m. – 2:45 p.m. (office hours)
    • Friday 8:00 a.m. – 4:30 p.m.

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