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Feedback |
- Be approachable
- Listen to understand
- Be open minded
- Be specific; use examples
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- Acting defensive
- Not taking responsibility
- Blaming others
- Using “always” and “never”
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Ask Questions |
- Actively listen without interrupting
- Ask questions when things aren’t clear
- Ask for specific examples
- Talk about what you need to do your job
|
- Interrupting or finishing someone’s sentence
- Jumping to conclusions
- Thinking about how you will respond while the other person is talking
- Making assumptions
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Conversation |
- Actively participate in the conversation
- Value different points of view
- Communicate in a professional manner
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- Holding things back
- Dodging uncomfortable issues
- Minimizing your contribution
- Only participating when you disagree
|
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Explore Options |
- Take the initiative and offer suggestions
- Create mutually agreed upon actions and time lines
- Be realistic
- Discuss professional development needs
- Offer solutions
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- Ignoring problems
- Being resistant to change
- Comparing yourself to other employees
- Dwelling on the past
- Being closed minded when exploring solutions
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