Accessibility Public Records News Calendar Human Resources

Water Billing Payment Options

Hurricane Impact Assistance 

Pinellas County Utilities knows many are still feeling the effects of Hurricanes Helene and Milton – including higher than normal water bills due to property leaks. While some leaks may be easily detectable, many are not. If you’re seeing an increase in water usage with no apparent explanation, you likely have a leak. If you’ve experienced a leak at your property from hurricane damage and have had it repaired, we are offering an Administrative Adjustment to help lower cost. We are also offering flexible payment options to help you pay your utility bill after the storms.

Learn More: pinellas.gov/hurricane-impact-to-utilities-customer-accounts

Utilities Customer Portal

Pinellas County Utilities has launched a new customer portal that will allow you to save money and water through advanced water monitoring features. The upgraded portal makes it easier for customers to monitor their water consumption and alerts customers to suspected leaks. It also allows customers to review and compare bills, submit requests and find tips on saving money and water. Customers can access the portal at any time from any device with an internet connection.

Visit the Utilities Customer Portal

Pinellas County Utilities offers a variety of options to pay your water bill, including selecting a different payment date. You can find more information on billing date selection here.

For questions on how to read your water bill, visit:

If your bill is higher than normal, check out our:

Payment Information

Credit card and electronic check payments are subject to fees. For more information on how to make payments, select your preferred method from these options.

  • Pay your bill online by credit card or eCheck (electronic check).
  • Make a credit card payment by calling customer service or using the automated system at 866-764-0193.
  • Submit utility bill payments at an Amscot location. Amscot charges a non-refundable $2 convenience fee per transaction.
  • Pay your bill via mail by sending the bill stub with your check payable to Pinellas County Utilities to:
    • Pinellas County Utilities
      P.O. Box 31208
      Tampa, FL 33631-3208
  • Make automatic debit payments from your bank account by signing up for AutoPay. You can fill out the online application, submit it by mail or drop it off. You can also submit an electronic application on the Utilities Customer Portal.
  • Drop off a check or money order (no cash) in a payment box at these locations:
    • Pinellas County Utilities, 14 South Fort Harrison Ave., Clearwater, FL 33756
    • Pinellas County Utilities, GMD, 6730 142nd Ave., Largo, FL, 33771
    • City of St. Pete Beach, 155 Corey Ave., St. Pete Beach, FL, 33706
  • Pay in person at Pinellas County Utilities:
    • Location: 14 South Fort Harrison Ave., Clearwater, FL 33756
    • Hours: Monday – Friday, 8 a.m. to 5 p.m.
    • Cash, check, or credit cards are accepted.

Contact

Still have questions? Visit our Frequently Asked Questions (FAQ) for more information. You can also contact Utilities Customer Service at (727) 464-4000, Monday to Friday from 8 a.m. to 5 p.m.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead contact this office by phone or in writing.