Water Fees and Rates
Reclaimed Water Grace Period
Starting Jan. 16, 2024, all reclaimed water customers will have four months from the date their digitally metered water usage data is available in the new Utilities Customer Portal before the new rates post to their bills.
Current Fees
Water and Sewer rates effective October 1, 2024
| Water Rates | Retail | Wholesale |
|---|---|---|
| Volumetric Rate per 1,000 gallons (From 0-4,000 gallons) - Residential | $3.93 | $4.7415 |
| Volumetric Rate per 1,000 gallons (4,001 gallons or greater) - Residential | $8.94 | $4.7415 |
| Volumetric Rate per 1,000 gallons - Non-residential | $5.41 | $4.7415 |
| Base Rate Charge - ¾ inch meter | $9.30 | N/A |
| Base Rate Charge - 1 inch meter | $23.25 | N/A |
| Base Rate Charge - 1.5 inch meter | $46.50 | N/A |
| Base Rate Charge - 2 inch meter | $74.40 | N/A |
| Base Rate Charge - 3 inch meter | $148.80 | N/A |
| Base Rate Charge - 4 inch meter | $232.00 | N/A |
| Base Rate Charge - 6 inch meter | $465.00 | N/A |
| Base Rate Charge - 8 inch meter | $744.00 | N/A |
| Sewer Rates | ||
| Volumetric Rate per 1,000 gallons | $7.76 | $6.1890 |
| Base Rate Charge Monthly | $21.25 | N/A |
Additional Information
- The water and sewer base charge is billed bimonthly for each customer whether the water is on or off.
- Single family residences have a sewer volumetric cap of 10,000 gallons per month.
- The sewer equivalent residential unit (ERU) for commercial accounts is 5,000 gallons per month.
Reclaimed Water Rate Structure
As part of our Advanced Metering Infrastructure project, Pinellas County Utilities is installing new digital meters across our service area to provide for more precise and up-to-date water readings, which will allow customers to see how much reclaimed water they are using for the first time. This new rate structure will make water more affordable while encouraging conservation.
Starting Jan. 16, all reclaimed water customers will have four months from the date their digitally metered water usage data is available in the new customer portal before the new rates post to their bills. This gives you time to better understand your water usage and implement water conservation measures as needed.
| Reclaimed Water Rates (with Availability Charge) | Retail |
| User Fee Monthly | $24.00 |
| Volumetric Rate per 1,000 Gallons over volumetric allowance (18,000 gallons) | $1.94 |
Additional Information
- An availability charge will be applied to unfunded reclaimed water distribution systems.
- A few areas have funded systems with cooperative funding. These funded systems do not have a separate availability charge.
Rate Increase
Payment Fees
Some methods of payment involve processing fees. These fees are collected by the payment processing service directly.
Utilities Payment Fees
| Payment Location | Payment Method | Fee |
|---|---|---|
| Walk-in | Cash | No Fee |
| Walk-in | Check | No Fee |
| Walk-in | Credit and Debit Card* | $2.95 per $250 increment |
| Customer Portal | Credit and Debit Card* | $2.95 per $250 increment |
| Customer Portal | Electronic Check | $1.00 per $50,000 increment |
| Amscot | Cash | $2.00 per transaction |
| Amscot | Check | $2.00 per transaction |
| Dropbox | Check | No Fee |
| Automated Bank Transfer | Checking or Savings Account | No Fee |
| Interactive Voice Response | Credit and Debit Card* | $2.95 per $250 increment |
| Check | No Fee |
Late Payment Fee
A fee of 10% of the balance due ($1 minimum and $500 maximum) will be added to delinquent payments. You can find more information on late payments here.
Past Due Account Payment Example
- 2 days after due date: You will receive a courtesy call if a phone number is available.
- 3 days after due date: You will receive a delinquent bill mailed to the address on file.
- 3 days after due date: You will have a late fee of 10 percent added to your account. The late fee is 10 percent of the past due amount with a minimum of $1 to a maximum of $500.
- 8 days after due date: A pre-termination notice will be mailed to both the mailing and the service address on file. A fee of $18 is also added to your account.
- 15 days after due date: Your account is disconnected and you are charged a $21 fee.
- Once you make a payment to restore service, you will be charged a reconnection fee of $32 for same day service or $19 for next day service.
You can view all payment options for Pinellas County Utilities here.
Security Deposit
Residential Properties
The security deposit amount is based on the size of the meter and services provided. Deposits for single family properties range from $100 to $1,115. Residential deposits are applied to the account as a credit with interest after a good payment history over a 24-month period. If the account is closed prior to the 24-month period, the deposit and interest is applied toward the final bill balance. Any remaining credit is refunded.
Commercial Properties
All commercial properties are required to pay a security deposit. Commercial deposits range from $100 to $18,850. Commercial deposits are not eligible for refund until the service has been finalized.
Deposit Interest
Residential and commercial accounts accrue deposit interest annually based on a six-month average of the 13-week Treasury Bill.
Deposit Waiver
The security deposit can be waived on a residential property if you have been a customer with Pinellas County in the past year with a good account payment history.
Letter of Reference
The security deposit can be waived on a residential property with a reference letter from a major electric, gas, telephone or water company. You must have a good account payment history with no more than one delinquent account payment in a one-year period, no returned checks and no delinquent terminations.
The letter of reference must be submitted to custsrv@pinellas.gov and include a full name, the service address and your Pinellas County Utilities account number.
Military Customers
Veterans must provide a copy of their DD214 to qualify for a residential deposit waiver.
Delinquent Deposit
A delinquent deposit may be required if there is delinquent account activity.
Contact
Looking for more information? View our Frequently Asked Questions.
Contact Pinellas County Utilities at (727) 464-4000 for more information about your service area and fees.