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Clerk Training Specialist

Category: Classified/Excluded
Pay Grade: C20
Job Code: 20181

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs specialized work designing, developing, coordinating, and facilitating various learning and development initiatives. This role focuses on enhancing employee knowledge, skills, and performance through targeted training programs that align with organizational goals. The Specialist develops instructional materials, delivers training using blended learning methods, and evaluates program effectiveness to drive continuous improvement. Collaborates and provides assistance, guidance, and coordination support to other training staff when necessary. Delivery methods include in-person, virtual, and hybrid instruction, with full responsibility for classroom management, scheduling, setup, and ongoing learner engagement.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Designs, develops, and implements training programs for new hires and existing staff across various divisions, comprising comprehensive training materials, including manuals, presentations, e-learning modules, and workshops;
• Delivers classroom-style, virtual, and on-the-job training tailored to employee roles;
• Maintains and updates training materials;
• Assesses employee comprehension of the material and adjust the training for team member success;
• Maintains alignment with the Clerk’s vision, mission, values, and service-oriented culture;
• Facilitates comprehensive onboarding for new employees, ensuring understanding of policies, ethical responsibilities, and job expectations;
• Provides orientation on the organizational structure and various responsibilities;
• Trains staff on court case management systems, e-filing platforms, digital records management, and other internal software tools;
• Ensures detailed records of training activities, attendance, and checklists;
• Monitors and communicate trainee development to management;
• Works closely with department managers, supervisors, and subject matter experts to support and identify training needs and align learning strategies with departmental goals;
• Participates in departmental meetings, strategic planning sessions, and professional development initiatives;
• Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

Three (3) years of experience conducting employee training or specialized subject matter education programs in a related field; or an Associate’s degree and one (1) year of experience as described above; or an equivalent combination of education, training, and/or experience.

Special Qualifications (May be required depending on area of assignment):

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other knowledge, skills, abilities, and credentials required for a specific position.

Knowledge, Skills and Abilities:

• Knowledge of employee training methods and course development principles;
• Knowledge of customer service principles, strategies, and best practices required to consistently deliver outstanding service experiences that meet or exceed customer expectations;
• Knowledge of departmental operations, equipment, materials, and processes;
• Knowledge of laws, rules, procedures, and practices relating to court records;
• Skill in organization, time management, and multitasking with the ability to prioritize in a dynamic environment;
• Skill in communication, presentation and interpersonal relations with the ability to work effectively with stakeholders at all organizational levels;
• Skill in Microsoft Office Suite, especially PowerPoint, and case management systems;
• Ability to design effective training programs, including visual aids and other instructional materials tailored to the needs of departmental staff or other target audiences;
• Ability to work independently and manage multiple priorities.

PHYSICAL/MENTAL DEMANDS

This work requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Additionally, the following physical abilities are required:

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORKING CONDITIONS

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.