Records Specialist 2
Category: Classified
Pay Grade: C14
Job Code: 18694
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs complex and specialized work which may require, depending upon the area of assignment, data entry, processing, research, and filing of a variety of documents performed in an automated work environment; may work in various departments under the Clerk of the Circuit Court and could require public contact; reviews and processes a wide variety of official records and/or documents in accordance with Florida Statutes and other pertinent legal authorities.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Provides information and services to the general public and responds to inquiries and requests from other Clerk office departments, other Appointing Authorities, and business partners;
- Performs typing and data entry and reviews and processes a variety of documents;
- Performs a combination of assignments that can require operation of document scanners, computers, microfilm machines, telecommunication systems, or other records equipment and technologies;
- Performs file management and inventory control tasks;
- May maintain highly sensitive and confidential information and documents;
- Assists customers in person and on the phone on more complex matters;
- May establish and maintain court dockets;
- Opens, sorts, and distributes mail;
- Maintains digital and physical records;
- Provides peer to peer training for new team members;
- Acts as the subject matter expert in meetings with internal and external stakeholders;
- Performs more advanced job duties as defined by the individual Clerk Department;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
High school diploma, general education diploma (GED), or equivalent proof of completion of high school education requirements and two (2) years of experience in clerical work which may include two (2) years of customer service experience; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Other knowledge, skills, abilities, and credentials required for a specific position.
Knowledge, Skills and Abilities:
- Knowledge of laws, rules, and regulations as they relate to area of assigned responsibility;
- Knowledge of relevant terminology, grammar, and ability to follow verbal and written instructions;
- Knowledge of recordkeeping practices and procedures;
- Knowledge of standard office practices, procedures, policies, computers, operating systems, and related software applications
- Skill in the operation of computers and keyboard data entry; Ability to provide quality customer service;
- Ability to communicate with tact, patience, and courtesy at all levels of the organization;
- Ability to make and apply sound, independent decisions in accordance with laws, regulations, and procedures;
- Ability to express oneself clearly and concisely, verbally and in writing;
- Ability to establish and maintain effective working relationships with employees, other agencies, departments, and the public;
- Ability to type with reasonable speed and accuracy.
PHYSICAL/MENTAL DEMANDS
This work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.