Business Intelligence Analyst
Category: Exempt
Pay Grade: E24
Job Code: 14618
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
This is a professional technical position which requires intermediate level proficiency in managing and supporting business intelligence initiatives encompassing large information data sets from several key systems to provide management information to county affiliates, departments, and organizations. The incumbent identifies and resolves complex work problems. Work requires creative and original thinking and is performed under the general direction of senior professionals with extensive latitude for individual and team initiative, judgment, and discretion. The incumbent works with customers to determine hardware, software, and system functional requirements to maintain operations and production, as well as achieve business objectives.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Demonstrates intermediate level proficiency in one or more of the departmental section disciplines: Database Administration, Network Management, Desktop Management, Server Management, Application Design, Application Development, Enterprise Architecture, Security Management, Quality Assurance, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Production Application Services, Storage Area Network, Middleware Management;
- Demonstrates intermediate level knowledge on assignments that require the highest degree of quality, dependability, judgment, communications, and self-initiative in performance;
- Performs and completes tasks and assignments in a proficient manner ensuring that design specifications of computer systems, programs, and operating systems combined with competencies: Analysis, Design, Business Process Improvement, Data Modeling, Development, Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation;
- Demonstrates leadership that fosters commitment, team spirit, pride and trust through coaching, mentoring, recognizing and guiding employees to achieve results;
- Uses interpersonal skills to influence and inspire others;
- Facilitates and fosters open communication and cooperation within the organization and with customer groups to build an effective team environment;
- Serves as a principal official and exercises leadership to define and implement organizational initiatives that foster high quality service essential to achieve and maintain outstanding performance;
- Assesses agency and organizational resources and capabilities to develop, influence, and motivate associates and others to change or improve policies, procedures, work plans, and ways of doing business to achieve more efficient and effective services, operations, or performance;
- Manages and performs an extremely broad range of very complex activities and assignments that requires effective multi-tasking adhering to applicable departmental business processes;
- Prepares and takes responsibility for project plans/schedules, and outlines requirements, tasks, work assignments, resources and critical milestones;
- Identifies and analyzes complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems;
- Troubleshoots highly complex problems and provides timely, efficient, and effective solutions to complex technical and organizational problems;
- Takes ownership of urgent complex cross-sectional subject matter issues and leads teams to resolve controversial problems in a timely manner;
- Recommends and implements change to improve operational efficiencies;
- Prepares, executes, and implements reports, plans, and projects;
- Makes and delivers informal and formal presentations, both verbally and in writing, to peers, managers, and customers at various levels of the organization using clear, concise and effective communication;
- Counsels, evaluates, and rates organizational and employee performance;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Seven (7) years of technical and professional experience in information technology that includes customer service and one (1) year of professional team leadership or supervision in the assigned subject matter tasks; or an Associate’s degree in information technology, computer science, computer technology, or related field and five (5) years of experience as described above; or a Bachelor’s degree in information technology, computer science, computer technology, or related field and three (3) years of experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
- Acquire and maintain CJIS Certification.
- Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
Knowledge, Skills and Abilities:
- Knowledge in standard office practices, procedures, policies, personal computers, operating systems and related software applications;
- Knowledge in managing personal daily activities and complex projects for self and others that may cross organizational boundaries;
- Knowledge in the use and application of reference materials to research and solve complex problems;
- Knowledge in the application of theory in resolving complex problems;
- Knowledge in applying new technologies, soft skills and procedures;
- Ability to lead or mentor teams and facilitate groups to achieve success;
- Ability to prepare and deliver effective presentations at various levels;
- Ability to use diplomacy in dealing with difficult customers and delivery of services;
- Ability to communicate effectively, both verbally and in writing, with peers and others;
- Ability to communicate with tact, patience and courtesy at all levels of the organization;
- Ability to assist lower level personnel with training of new technologies;
- Ability to establish and maintain effective work relationships, both inside and outside of the work section;
- Ability to self-develop relevant job-related skill(s) for current and future roles;
- Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures;
- Ability to identify, to take ownership of, and to troubleshoot and solve complex problems;
- Ability to prioritize tasks for both self and others.
PHYSICAL/MENTAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.