Business Systems Analyst
Category: Exempt
Pay Grade: E22
Job Code: 14655
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs advanced-level technical and analytical work in the administration and coordination of business systems, operations, data analysis, and system support for the department. Employees in this class are responsible for understanding and managing mission-critical data, systems, and programs. Duties may include preparation and administration of data and reports, system support and maintenance, training, and special projects. Duties include a range of tasks supporting the department’s system applications and data. Work requires the exercise of considerable independent judgment and an ability to identify and resolve major application and data problems.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Provides technical support for various software applications and acts as an administrator to train users, resolve issues, and liaison data;
- Coordinates access problems for internal or external users;
- Performs data analysis to support system upgrades and troubleshoot system abnormalities;
- Performs legal and process research in support of system upgrades;
- Writes, reviews, or executes testing, change and implementation plans for new or established systems;
- Participates in problem resolution projects, meetings, and teams to address mission-critical system issues;
- Prepares and justifies recommendations for new systems and procedures or changes to existing systems;
- Creates reports, compiles data, and builds visuals to convey information;
- Assists in reviewing, maintaining, and updating the web pages;
- Develops training opportunities and programs related to the systems;
- Update and maintain data within various department systems;
- Monitors systems and user performance and recommend changes to improve efficiency;
- Supports special projects and research on administrative matters for management;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Six (6) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service and one (1) year of team leadership or supervision in the assigned subject matter tasks; or an Associate’s degree in information technology, computer science, computer technology, or related field and four (4) years of experience as described above; or a Bachelor’s degree in information technology, computer science, computer technology, or related field and two (2) years of experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Candidate may be required to demonstrate competence and/or possess certifications in one or more specific functions.
- Acquire and maintain CJIS Certification.
- Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
Knowledge, Skills and Abilities:
- Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications. Recommends changes to improve operational efficiencies;
- Skill in managing personal daily activities and major projects for self and others;
- Skill in use and application of reference materials to research and solve major problems;
- Skill in the application of theory in resolving major problems;
- Skill in applying new technologies, soft skills and procedures;
- Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others;
- Ability to prepare and deliver effective presentations at various levels;
- Ability to use diplomacy in dealing with difficult customers and delivery of services;
- Ability to communicate effectively, both verbally and in writing, with peers and others;
- Ability to communicate with tact, patience and courtesy at all levels of the organization;
- Ability to assist lower-level personnel with training of new technologies;
- Ability to establish and maintain effective work relationships, both inside and outside of the work section;
- Ability to self-develop relevant job-related skill(s) for current and future roles;
- Ability to understand and follow specific instructions, priorities, policies and procedures;
- Ability to identify, to take ownership of, and to troubleshoot and solve major problems.
PHYSICAL/MENTAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs., priorities, and needs.