CCC Technology Officer
Category: Exempt
Pay Grade: 150
Job Code: 19242
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs highly responsible technical and professional work that is strategic and supervisory in nature. Assignments include the most advanced expert analytical, technical, and administrative work in information technology (IT) serving the Clerk of the Circuit Court in support of mission critical operations. The incumbent performs as the highest-level subject matter expert and serves as an advisor on all technology initiatives. An incumbent in this position is expected to identify and resolve the most complex work problems of a nature that supports or complements organizational efforts as well as provides guidance to achieve and maintain superior customer service. The incumbent is also responsible for overseeing all IT integration efforts from beginning to end and ensures that functional/operational requirements are met. Work requires leadership, initiative, creativity, and original thinking. Assignments are generally performed independently or under the general guidance of the Chief Information Officer (CIO) with extensive latitude for individual and team initiative, judgment, and discretion. The position reports to a CIO or Clerk designee.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Applies expert-level technical knowledge, quality, dependability, judgment, communications and initiative, with demonstrated expert-level proficiency in order to meet design specifications of computer systems, programs and operating systems;
- Provides leadership that fosters commitment, team spirit, pride and trust through coaching, mentoring, recognizing, and guiding employees to achieve results through others;
- Uses interpersonal skills to influence and inspire others to follow, facilitates and fosters open communication and cooperation within the organization and with customer groups to build an effective team environment;
- Acts as a catalyst for organizational change that fosters a quality of service essential to high performance in order to motivate and influence others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness and productivity;
- Manages and performs personal daily activities and multiple complex projects under the discipline of defined departmental business planning and processes;
- Prepares project plans, schedules, and outlines requirements, tasks, work assignments, resources, and critical milestones, with a demonstrated ability to prioritize work for both self and others with effective follow-up and assignment completion;
- Directs and performs analysis, evaluation, and selection of vendor supplied work products including hardware and software determining optimum configurations and interfaces for systems and applications that meet design specifications and customer expectations;
- Provides written recommendations regarding capability, comparability or constraints of software and/or hardware usage;
- Identifies and analyzes complex problems; distinguishes between relevant and irrelevant information to make logical decisions as well as provides solutions to individual and organizational problems;
- Reviews test results prior to implementation; creates standards and policies for development, maintenance, and usage; identifies requirements for customized software and facilitates the completion of a business case for determining the acquisition of commercial products or custom development for business solutions;
- Reviews all computer acquisitions, contracts, proposals and makes recommendations regarding the purchase, upgrade and maintenance of such systems;
- Takes ownership of complex cross-sectional problems and leads a team to resolution with an appropriate sense of urgency;
- Acts as a liaison with customers and vendors to coordinate resolution of complex problems;
- Initiates and pursues business process improvements to increase efficiency and effectiveness of information systems including people, processes, and technologies;
- Leverages and enforces industry best practices for the protection of clerk and county assets;
- Serves as advisor on all technology initiatives;
- Monitors system and sub-system performance, and adjusts control parameters and service levels to achieve optimal outcomes;
- Provides reports of workload capacity, resource utilization, cost allocation, and billing information;
- Communicates effectively, both verbally and in writing to peers, management and customers at various levels of the organization;
- Prepares and delivers presentations regularly to various audiences using clear, concise, and effective communication;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Bachelor’s degree in computer science, management information systems or directly related field plus eight (8) years of advanced professional experience in information technology, management information services, computer science, engineering, or an occupation evidencing competency of computer skills in a broad range of diverse business processes including team leadership with a focus on customer service and outcomes; or Master’s degree and six (6) years’ experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Incumbent may be required to demonstrate or be officially certified in one or more specific information technology functions or disciplines.
- Other highly desirable knowledge, skills, abilities and credentials relevant to the position.
Knowledge, Skills and Abilities:
- Knowledge as an expert in standard office practices, procedures, policies, personal computers, operating systems, and related software applications;
- Skill in Team Building, Leveraging Diversity, Service Motivation, Vision, Influencing/Negotiating, Interpersonal Skills, Communication Skills, Accountability, Problem Solving, and Technical Credibility;
- Ability to use and apply reference materials to research and solve complex problems;
- Ability to direct others to implement new and novel technologies, soft skills, related organization processes and procedures;
- Ability to recommend changes to improve operational efficiencies;
- Ability to mentor teammates; lead teams, and facilitate groups to achieve success through others;
- Ability to prepare and deliver effective presentations at various levels;
- Ability to use diplomacy in dealing with difficult customers and delivery of services;
- Ability to communicate effectively, both verbally and in writing with peers and others;
- Ability to communicate with tact, patience and courtesy at all levels of the organization;
- Ability to assist lower level personnel with training of new technologies;
- Ability to establish and maintain effective working relationships with internal and external customers;
- Ability to understand, follow, and to provide specific instructions, priorities, policies, and procedures;
- Ability to identify, troubleshoot, manage, and resolve complex problems.
PHYSICAL/MENTAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.