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Clerk Training Administrator

Category: Exempt
Pay Grade: 150
Job Code: 18481

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Summary

Performs specialized work involving the development, administration, implementation and subsequent evaluation of organization level training strategies with specific focus on the needs of the office of Clerk of the Circuit Court & Comptroller for Pinellas County. Responsibilities include policy and procedure management and training program development and management of specialized and office-wide training programs. The Training Coordinator is responsible for creating and implementing a consistent training environment including material development and accountability tracking including online, remote and in- person instructional modes. This assignment requires the exercise of independent judgment in assessing department/division needs and recommending a coordinated and formal implementation plan.

Essential Job Functions (examples, not all inclusive)

• Conducts organization-wide training needs assessment;
• Interacts with stakeholders at various organizational levels and assists in determining skill gaps, training needs, and training effectiveness;
• Identifies current and future training needs and create a curriculum format to facilitate that training;
• Works cooperatively with division and department leadership in developing and implementing training programs;
• Acts on various committees;
• Assists with development and implementation of Strategic Planning initiative;
• Advises and assists various department training specialists with execution of department level training plans;
• Collaborates with departmental staff to align and incorporate program updates with training plans;
• Coordinates the development of departmental reference manuals and specialized manuals;
• Devises and develops employee development and succession management programs;
• Prepares reports (i.e., training impact on KPI, training completion rates, training feedback, etc.) and other statistical data;
• Recommends and implements training accountability tracking;
• Creates and implements new employee training for onboarding;
• Coordinates with Pinellas County Training Office to identify common resources and methods;
• Tracks completion of employee performance reviews;
• Performs other related job duties as assigned.

Qualifications

Education and Experience:

Graduation from an accredited four (4) year college or university with a Bachelor’s Degree in Human Resources, Business Administration, Education or related field and three (3) years’ experience in a professional or an instructional capacity; or an equivalent combination of education, training and/or experience.

Special Qualifications (May be required depending on area of assignment):

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other knowledge, skills, abilities, and credentials required for a specific position.

Knowledge, Skills and Abilities:

• Knowledge of pertinent laws, rules, regulations, policies and procedures of the department;
• Knowledge of other County departments and divisions;
• Knowledge of the principles, practices, methods and procedures of employee training and development; and ability in developing training programs and policy and procedures manuals essential to the needs of the department;
• Knowledge of generally accepted accounting principles, governmental accounting and financial reporting and financial management systems;
• Knowledge of current (e-) learning management systems, theory and instructional design;
• Ability to organize and present course materials in an effective manner;
• Ability to lead, teach and motivate;
• Ability to communicate clearly and concisely both orally and in writing;
• Ability to establish and maintain effective working relationships;
• Ability to analyze and assist with solving administrative and operational problems and to render advice and assistance;
• Proficiency with office automation systems.

Physical/Mental Demands

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:

• Crouching: Bending the body downward and forward by bending leg and spine.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Conditions

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.