View All Class Specifications

Human Resources Communications Coordinator

Category: Classified/Excluded
Pay Grade: C26
Job Code: 20142

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs advanced level communications work to support internal communications and public outreach activities for Human Resources. The person in this position will be responsible for planning, coordinating and facilitating communication efforts for Human Resources; creating publications including brochures, annual reports, newsletters, and mailers; and maintaining and updating the Human Resource’s web site. Work is performed with considerable independent judgment and initiative under the general supervision of the Communications Officer. The ability to communicate effectively in written and oral communications is a must.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Provides professional and technical guidance including drafting communication plans, project timelines, and outreach strategies;
• Analyzes, researches, and makes recommendations related to communications and outreach;
• Identify process improvements to solve problems or increase effectiveness;
• Designs the Human Resources web pages and maintain the content daily;
• Supports HR’s social media platforms in backup capacity;
• Creates visual concepts to communicate ideas in order to inspire or inform employees;
• Creates and edits graphics, logos, and photos for use on the website or for publication;
• Provides design, format, and content for high visibility projects;
• Develops unique branding for special initiatives to ensure a consistent attractive look;
• Writes, edits, formats, and distributes documents for all areas of Human Resources including flyers, letters, forms, PowerPoint presentations, newsletter articles, website, and email blasts;
• Prepares camera-ready materials for printing, such as postcards, mailers, and invitations;
• Implements, maintains, and updates HR’s branding;
• Supports the creation and publication of the newsletters;
• Develops job aids and standard operating procedures for communication processes such as web updates, and provides training to coworkers;
• Leads team members in the absence of the Communications Officer;
• Serves on the HR’s team before, during and after emergency events and situations;
• Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

Seven (7) years of experience in developing and editing communications materials like newsletters, press releases, social media, and presentations and a background in writing, public speaking, and content creation; or Associate degree in public relations, journalism, communications, or a related field and five (5) years of experience as described above; or Bachelor’s degree as described above and three (3) years of experience as described above; or an equivalent combination of education, training and/or experience.

Special Qualifications (May be required depending on area of assignment):

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Must be able to manage responsibilities for community outreach activities beyond regular business hours including extended workdays, evening, and weekends.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Knowledge, Skills and Abilities:

• Knowledge of web design;
• Knowledge of modern business methods and procedures applicable to public administration;
• Knowledge of the functions, operations, and structure of Human Resources and Pinellas County Government;
• Knowledge of Microsoft Word, Excel, PowerPoint, and SharePoint; WordPress; and specialized graphics software including Adobe InDesign, Photoshop, Illustrator, and Acrobat DC;
• Skill in writing a variety of messages to a diverse audience;
• Skill in listening;
• Ability to apply computer applications and software;
• Skill in oral and written communication, presentation, customer service and interpersonal skills are required;
• Ability to write and prepare documents for publication including design and layout;
• Ability to establish good working relationships with other public agencies and the public;
• Ability to present oral and written comments and recommendations clearly, and concisely;
• Ability to communicate effectively in written and oral communications.

PHYSICAL/MENTAL DEMANDS

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.  Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual acuity: Have close visual acuity such as color differentiation, depth perception, and adequate field vision.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORKING CONDITIONS

Work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.