Human Resources Technician
Category: Classified
Pay Grade: C20
Job Code: 20120
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs entry level technical human resources work administering and coordinating human resources rules, policies, and procedures; supports the implementation of human resources policies; explains human resources procedures to all levels of employees.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Performs technical and administrative level assignments in any combination of human resources functions;
- Provides front desk coverage by answering incoming calls or assisting walk-ins and directing to the appropriate party or providing information as needed;
- Provides technical support in the administration of a broad range of employee programs
- Communicates with and assists employees, visitors, and the public with human resources matters, policies, and procedures on behalf of the department;
- Instructs employees and the public about county job opportunities, volunteer opportunities, benefits, services, functions, organizations, and provides available written instructions, reference materials, and supplies;
- Conducts special projects and research on administrative matters for management;
- Performs information processing duties, data entry, and retrieval;
- Assists with day-to-day operations of HR functions and responsibilities;
- Provides clerical and administrative support by entering, formatting, and printing information;
- Compiles and updates employee documentation and records;
- Acts as a liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions;
- Processes documentation and prepares reports relating to HR activities;
- Maintains employee confidence and protects operations by keeping human resources information confidential;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Four (4) years of relevant experience in customer service, administrative support, or another related field; or a Bachelor’s degree with major coursework in human resources, personnel administration, business, public administration, or a related field; or an equivalent combination of education, training and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Candidate to demonstrate more advanced proficiency, competency, and satisfactory completion of regularly assigned work in an independent manner. Appointing Authority retains discretion to employ an incumbent at this level or advance the incumbent non-competitively or competitively after a candidate meets the minimum qualification to an in-line career ladder position within the same organization or department.
- Candidate to demonstrate competence, possess specialized training, or certifications in one or more specific human resources programs and functions.
- Other knowledge, skills, abilities, and credentials required for a specific position.
Knowledge, Skills and Abilities (examples, may vary depending on area of assignment):
- Knowledge of the principles and procedures of current office operations;
- Ability to analyze data, prepare reports, and maintain filing system;
- Ability to perform technical computations and statistical tabulations and prepare reports based upon the findings;
- Ability to understand and follow oral and written instructions and express oneself clearly and concisely, orally and in writing;
- Ability to respond to inquiries or concerns with tact and courtesy;
- Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports, etc.;
- Ability to establish and maintain effective working relationships;
- Ability to organize work with a strong attention to detail;
- Ability to be tactful and professional when it comes to handling confidential information and addressing employee concerns;
- Ability to maintain quality service by following organizational standards;
- Ability to show enthusiasm for working within a team environment.
PHYSICAL/MENTAL DEMANDS
The work is light work which requires exerting up to 20 pounds of force occasionally. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.