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Manager, CCC Information Technology

Category: Exempt
Pay Grade: 150
Job Code: 19102

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs professional, highly technical, and supervisory work managing an information technology area for the Clerk of the Circuit Court and Comptroller (CCC). The incumbent oversees task assignments, provides tactical oversight, strategic planning, project management, facilitation and collaboration with other functional areas, business units and stakeholders. Work requires exercising independent judgment and the ability to deliver solutions to a wide range of administrative, technical, business, and organizational issues and problems. Work is performed under the general supervision of the Chief Information Officer and Director or designee.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Plans, organizes, and directs work of highly skilled business systems and technical staff providing technology services and operational support, including strategic and tactical business systems planning, project management, architecture and advanced technology, innovative services;
• Collaborates with Directors, Managers, technical teams, subject matter experts and business partners to define and develop new methods for improving operational efficiencies;
• Mentors and coaches team members in creating requirement documents and other such materials relating to new systems or re-engineering of existing systems;
• Makes hiring and promotional recommendations; recommends termination and salary increases of subordinate personnel;
• Mentors team members providing constructive feedback to assist with personal and professional development;
• Oversees staff to ensure change management process and quality assurance procedures are followed to aide delivery of a high-quality solution;
• Manages multiple projects and work with business partners to develop plans for new system installations, systems upgrades and migration efforts;
• Reviews business requirements and contributes to project plans to ensure delivery of quality solutions that adhere to Solution Delivery Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies;
• Performs planning, project management, and problem resolution in support of technology initiatives;
• Performs new systems evaluation, planning, deployment, and support;
• Plans and assists in implementation and enforcement of applicable technical and security standards;
• Designs and prepares reports and correspondence including budget preparation and training;
• Conducts presentations, leads, participates, and facilitates meetings with senior management, vendors, staff, and business partners;
• Serves as liaison with county and statewide agencies, business partners, stakeholders, and others in expediting the requirements of the organization;
• Communicates effectively, both verbally and in writing, to peers, team members, senior leadership and management team, vendors, and stakeholders;
• Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

Eight (8) years of professional experience managing technology projects; experience must include one or more of the following: Application Design, Application Development, Data Base Administration, Infrastructure Support, Production Support, Quality Assurance, Project Management, Security Management that includes one (1) year of supervisory experience over subordinate technical staff; or Associate’s degree in computer science, business administration or a related technical field and six (6) years of professional experience as described above;  or a Bachelor’s degree and four (4) years of experience as described above; or an equivalent combination of education, training, and/or experience.

Special Qualifications (May be required depending on area of assignment):

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Knowledge, Skills and Abilities:

• Knowledge of standard office practices, procedures, policies, personal computers, operating systems, and related software applications;
• Knowledge of information technology, analysis, and design procedures to correctly develop effective and efficient applications;
• Knowledge of application development, data administration, system architecture, data architecture, and data modeling;
• Knowledge of business requirements and workflows to tailor applications to business partners specific needs and satisfaction;
• Knowledge of research techniques, methods, and procedures to develop best practices and resolve technical issues;
• Knowledge of Solution Delivery Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies;
• Knowledge of the methods used in conducting statistical surveys and the preparation of reports;
• Skill in strong communication, analytics, facilitation, and leadership;
• Ability to lead and motivate a highly skilled technical staff;
• Ability to communicate with tact, patience, and courtesy at all levels of the organization;
• Ability to establish and maintain effective working relationships inside and outside of the organization;
• Ability to present oral and written communications clearly and concisely;
• Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports.

PHYSICAL/MENTAL DEMANDS

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual acuity: Have close visual acuity such as color differentiation, depth perception, and adequate field vision.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORKING CONDITIONS

Work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.