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PAO Training Coordinator

Category: Exempt
Pay Grade: 150
Job Code: 21046

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs highly responsible professional, technical, and administrative work in the development, delivery, and coordination of training for the Property Appraiser’s Office (PAO). An incumbent in this class performs work to ensure consistency in appraisal standards, practices, and procedures. The incumbent utilizes advanced statistical analysis as well as develops, delivers, and coordinates training while taking responsibility for materials, oversight and implementation of training programs and their outcomes. Work is performed with considerable independent judgment and initiative. The position reports to the Deputy of Appraisals or designee.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Plans, directs and coordinates training needs, program development and workshops;
• Conducts various training and professional development programs and compiles/composes training materials;
• Periodically reviews and revises programs and course materials to reflect current appraisal and assessment methods and techniques, and changes in state or local statues, guidelines, and appraisal manuals;
• Manages and administers training programs designed to assist employee education/training goals and objectives;
• Promotes training program, conducts in-house training effectiveness evaluations, and counsels management personnel and employees on training needs and programs;
• Writes training related updates, bulletins, and articles;
• Assesses training needs for new and existing employees;
• Identifies internal and external training programs to address competency gaps;
• Organizes, develops, or sources training programs to meet specific training needs;
• Informs employees about training options;
• Presents training programs using recognized training techniques and tools;
• Facilitates learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching;
• Designs and applies assessment tools to measure training effectiveness;
• Tracks and reports on training outcomes;
• Provides feedback to program participants and management;
• Evaluates and makes recommendations on training material and methodology;
• Maintains employee training records;
• Handles logistics for training activities including venues and equipment;
• Establishes and maintains relationships with external training suppliers;
• Coordinates off-site training activities for employees;
• Manages training budget;
• Keeps current on training design and methodology;
• Designs, prepares, and orders educational aids and materials;
• Hosts train-the-trainer sessions for internal subject matter experts;
• Collaborates and gains consensus with management in all appraisal offices on best practices to be conveyed in training programs.

QUALIFICATIONS

Education and Experience:

Must provide personal properly licensed and insured automobile transportation for the performance of fieldwork and Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any; demonstrated team leadership, supervisory training or supervision; and must also possess eight (8) years’ experience in appraisal; or six (6) years’ experience in appraisal and two (2) years’ college level coursework (or Associate’s degree) in business, finance, accounting, public administration, real estate or related field; or four (4) years’ experience in appraisal and Bachelor’s degree in business, finance, accounting, public administration, real estate or related field; or an equivalent combination of education, training, and/or experience.

Special Qualifications (May be required depending on area of assignment):

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Possession of the Certified Florida Evaluator (CFE) designation (or completed coursework awaiting designation).
• Possession of an ad valorem appraisal designation such as Residential Evaluation Specialist (RES) or Certified Assessment Evaluator (CAE).
• Florida State-Certified Residential or General Appraisal Certification.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to the position.

Knowledge, Skills and Abilities:

• Knowledge of the geographic and economic areas of the county and zoning regulations;
• Knowledge of residential real property appraisal principles, methods, practices, and techniques;
• Knowledge of real property statutes, laws and regulations affecting appraisal and the theory of value as applied to real property;
• Knowledge of material, methods and practices of modern and obsolete building construction, and stages of the construction process;
• Knowledge of current training programs, policies, and procedures;
• Knowledge of all classes of property appraisal principles, techniques, practices, and methods, including the three approaches to value, the mechanics of market analyses, and the conveyance of property;
• Knowledge in advanced processes in assessment administration;
• Ability to plan, organize and coordinate the work of subordinates;
• Ability to effectively present education or informative materials and courses;
• Ability to develop meaningful education or informative materials and courses;
• Ability to communicate effectively and concisely, orally and in writing;
• Ability to apply computer applications and software;
• Ability to analyze and solve administrative problems and to render advice and assistance on each;
• Ability and willingness to work on special projects and work towards completing the initiatives of the office.

PHYSICAL/MENTAL DEMANDS

This work requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.  Additionally, the following physical abilities are required:

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Reaching: Extending hand(s) and arm(s) in any direction.
  
• Visual ability: Sufficient to effectively operate office equipment including copier, computer; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes during normal and high stress situations.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORKING CONDITIONS

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.