Principal ERP Program Executive
Category: Exempt
Pay Grade: E37
Job Code: 23302
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
This executive leadership position is responsible for directing the functions assigned to the Enterprise Resource Planning (ERP) Business Operations Environment. This role will provide both program and strategic leadership for the current ERP Business Operations Environment and related systems as well as future applications. This position will support the County’s need for seamless business workstream integrations with a focus on the systems related to the ERP and ancillary systems that interact currently or should interact in the future. The position recommends and executes a comprehensive ERP strategy aligned with organizational business needs ensuring a seamless integration of ERP/financial systems across all the business functions by establishing a framework for the governance of all business systems operational environments within the Pinellas County framework. The Program Executive will collaborate with key stakeholders to ensure the ERP system effectively supports and integrates the organization’s technology strategy, financial and human resource processes.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
This is a position of influence, negotiation, and expectation management:
- Manages the ERP Business Operations Environment to meet the needs of the business, as outlined in the ERP Business Operations Environment Governance Policy (to be vetted);
- Collaborates with the ERP governance committees and other subject matter experts to document the environment, identify concerns/issues, quantify performance metrics, coupled with research on technology trends to develop an ongoing ERP strategy. This strategy should be quantified into policies, procedures, governance documents, and a Service Level Agreement (SLA) between the Business teams and the Technical teams;
- Develops a strategic plan and subsequent Business Case;
- Definition of ERP strategy program objectives, including scope, governance, performance metrics, and multi-year plan and budget / ROI;
- Definition of effective program management processes, structure, roles, and responsibilities to provide for successful execution and delivery of business objectives for the next 3, 5, and 10-year milestones;
- Leads the successful ongoing operational and technical implementation of large scale, progressive ERP / business system programs;
- Oversees scope alignment and definition sessions, identifies program critical success factors and drives mitigation of significant issues and risks;
- Plans and manages Business System Environment Scope, Maintenance and Enhancement Schedules, Cost (Budget), Performance Quality, Risk mitigation, and coordination of Technical and Functional Resources;
- Identifies scalability, accessibility, and security to remove barriers and mitigate system risks to improve team efficiency, ensure successful delivery, and maintain compliance and accountability;
- Implements industry leading business practices to continuously improve the use of an ERP to improve county wide financial management and coaches’ others on these processes;
- Maintains and controls the ERP budget, deliverables schedule, and allocates resources;
- Oversees ERP system enhancements, including project planning, resource allocation, change management, testing, training, and communication through regular stakeholder report out on a pre-defined schedule. Manages integration of solution(s) with enterprise technical architects and business operation leaders;
- Ensures that the program can deliver the benefits outlined in the business case, SLAs, and that the program meets the reasonable expectations of end users;
- Collaborates with IT teams to develop and implement a comprehensive maintenance schedule, ensuring minimal disruption to business operations;
- Leads the planning and execution of system enhancements and planned upgrades and patches, including coordinating with relevant stakeholders to define maintenance windows and communicate effectively with end-users;
- Works closely with IT support teams to address and resolve maintenance-related issues promptly, maintaining the stability and reliability of the ERP system;
- Establishes and maintains strong relationships with IT departments involved in the ERP initiative, fostering a collaborative environment for seamless maintenance operations;
- Provides strategic guidance on long-term maintenance planning, ensuring the ERP system and integrations remain up-to-date with the latest technologies and industry best practices;
- May be responsible for procurement and contract management of package-related hardware, software and services;
- Performs other related duties as assigned;
QUALIFICATIONS
Education and Experience:
Ten (10) years of experience leading large scale, enterprise programs, with a background in financial and human capital systems, integrated project management within an Enterprise Resource Planning (ERP) program with expertise in technology strategy and business workstreams; or a Bachelor’s degree in computer science, information systems, business administration, accounting, human resource management, or related field; and six (6) years of experience as described above; or an equivalent combination of education, training, and/or experience.
Knowledge, Skills and Abilities:
- Knowledge of Business application life cycle management of an ERP system.
- Knowledge of System development life cycle management of an ERP system.
- Knowledge of financial accounting, human capital management, budget planning and management, and procurement applications and leading industry standards.
- Skilled at program and project management, with demonstrated track record.
- Skilled at project management software tools such as MS Project, Service Now, Primavera, etc. to effectively manage, monitor and control project and incident activities.
- Skilled at problem-solving, negotiation and decision-making skills to influence management as well as internal and external partners.
- Skilled leader that is effective in matrix management and team building skills.
- Skilled in facilitation and negotiating.
- Skilled in intercultural competence and promoting diversity.
- Ability to lead implementation of new organizational processes and integrations with other systems aligned with ERP configuration.
- Ability to speak to technical-level staff and summarize communications for executive consumption.
- Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies.
- Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation.
- Ability to work well with others in an integrated team environment.
- Ability to be self-motivated and a problem solver.
PHYSICAL/MENTAL DEMANDS
The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:
- Balancing: Maintaining body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Visual acuity: Have close visual acuity such as color differentiation, depth perception, and adequate field vision.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.