Senior Business Analyst
Category: Exempt
Pay Grade: 150
Job Code: 18832
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs responsible professional, technical, and administrative work involving business systems, business practices, workflow, and operational research. An individual in this position will participate in the entire software development cycle providing first line production support to the business units within the Clerk’s Office. Responsibilities will include development of business requirements, logical data and process flow designs, project schedules, test scenarios, and implementation plans for case and document management systems. The incumbent will assist project managers by managing sub-teams or a portion of an overall project. Incumbent must be capable of providing direction to ancillary staff, which includes assignment and review of work assignments. Generally, works on medium to large scale projects of moderate to significant complexity. This position reports to Clerk’s Technology-Project Officer or designee.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance;
- Builds relationships with business units to improve services and ensure service levels are being met;
- Has full functional knowledge of area of responsibility;
- Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment;
- Creates communication plans (correspondence, presentations, and other materials) for knowledge transfer to executives;
- Identifies, recommends, and participates in ongoing process improvement initiatives;
- Participates in design and project meetings; which may include ensuring project initiatives are on track;
- Motivates and influences project team to successfully meet goals and initiatives with the assistance of management;
- Interface directly with business units to help coordinate the release of products;
- Participates in project planning activities and development of more effective business processes;
- Organizes, participates, and conducts application unit testing and application walk-through as needed;
- Reviews software requirements documents and develop metrics for assessing compliance of delivered software to those requirements;
- Assists with other software development-related activities as required;
- Serves as liaison between end users and development during the initial phase of product creation or identification;
- Assists the business units with identifying process re-engineering opportunities;
- Reviews, analyzes, and evaluates business processes and associated IT application requirements;
- Supports or leads the process of screening, framing and modeling ideas for process improvements;
- Develops and executes test strategies, plans, scenarios, and tracks resolution to identified defects;
- Recommends promotion of software to production based on satisfactory test results;
- Defines and documents business and IT system processes;
- Conducts and facilitates fact gathering sessions to develop and coordinate the requirements, specifications, design, and testing efforts for medium to large projects;
- Analyzes business workflow and system needs for conversions and migrations; assists in data mapping;
- Defines and develops test plan documentation to support system validation and/or User Acceptance Testing;
- Conducts gap analysis and uses analytical skills to identify solutions to ensure business needs are met;
- Reviews Process Conceptual Design documents to ensure functional requirements are captured;
- Leads and/or mentors other business analysts with regard to business analysis responsibilities;
- Coaches, motivates and guides team members;
- May lead small work teams in large or small projects;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Ten (10) years of advanced knowledge of system development methodology, project management, system architecture and analytical/problem solving skills plus three (3) years proven analytical experience performing business process analysis and/or project management in a large organization that includes supervisory work, supervisory training or project lead on a major project; or a Bachelor’s degree business administration or related technical field and six (6) years’ experience as described above; or Master’s degree business administration or related technical field and four (4) years’ experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
Knowledge, Skills and Abilities:
- Knowledge, at an intermediate level, in Microsoft applications (Word, Excel, Project, PowerPoint, Visio);
- Ability to understand the basic concepts of project management according to PMBOK and Project Management Lifecycle;
- Ability to demonstrate an understanding of Software Development Life Cycles (SDLC);
- Ability to articulate an appropriate course of action based on reading standard project documentation;
- Ability to develop and document a work plan and estimate effort required to complete the work;
- Ability to document business analysis deliverables such as requirements, workflow diagrams, and testing documentation;
- Ability to work independently as well as within a team;
- Ability to apply attention to detail and accuracy;
- Ability to multi-task and prioritize workload;
- Ability to express excellent verbal and written communication skills;
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
PHYSICAL/MENTAL DEMANDS
The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:
- Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Visual acuity: Have close visual acuity such as color differentiation, depth perception, and adequate field vision.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.