Employee Advocacy by UMR

When you call our medical plan vendor UMR (UnitedHealthcare), you will speak with a member of the GenerationYou team. GenYou provides 24/7 support to you and your family with around-the-clock accessibility by call and chat.

GenYou is UMR’s employee advocacy service tailored to you and your family’s medical care needs. The GenYou team’s services include advocacy, clinical coordination, and long-term case management.

Services

When you call, the first person you speak with is a GenYou Guide. They can help with:

• Understanding your benefits
• Finding the right program
• Comparing providers
• Scheduling appointments for you
• Gathering cost estimates
• Locating resources

Depending on your situation, they may refer you to a CARE Guide registered nurse and/or social worker who can help with short-term assistance such as:

• Answers to your medical questions
• Help with life events that affect your health or medical coverage
• Identifying diagnoses
• Accessing test results
• Finding a provider
• Help with appeals
• Getting support after a hospital stay
• Accessing behavioral health and substance use resources
• Finding community resources such as counseling, food banks, and housing shelters
• Performing outreach to those at risk of serious health conditions like diabetes, cancer, heart conditions, etc.

Or, if more appropriate for your situation, the GenYou Guide may refer you to CARE Support, which consists of nurse managers for enhanced case management for those who need long-term clinical or treatment coordination.

Story of You

When you log into UMR, you will be prompted to complete the GenYou Story of You.

• The 5-minute questionnaire includes general questions about your health.
• After completing Story of You, you’ll get personalized recommendations for UMR resources.
• Providing this information will help the GenYou team to better support you in the future.
• There are no rewards associated with completion of this activity.
• Once completed, the next time you log into UMR, you can view your recommendations by clicking Point of You in the GenYou menu.