Utilities Business & Customer Services Contact Information

Hurricane Idalia Update

The Customer Payment Center located at 14 South Fort Harrison Ave. in Clearwater has reopened.

Water / Utilities

Business & Customer Services Office
(727) 464-4000
14 South Fort Harrison Ave.
Clearwater, FL 33756
EmailMap & Directions

Office Hours
Monday – Friday
8 a.m. to 5 p.m.

Live Chat Hours
Monday – Friday
9 a.m. to 4 p.m.

Water Bill Drop Boxes

Pinellas County Government Center
29582 U.S. Hwy 19 North
Clearwater, FL 33761
Customer Service: (727) 464-4000
Map & Directions

WTS Maintenance Section South
6730 142nd Ave.
Largo, FL 33771
Customer Service: (727) 464-4000
Map & Directions

St. Pete Beach City Hall – Parking Lot
155 Corey Ave.
St. Pete Beach, FL 33706
Customer Service: (727) 464-4000
Map & Directions

Call Business & Customer Services to:

  • Report service problems.
  • Report leak repair or equipment failure/damage.
  • Make a payment.
  • Start or stop a service.
  • Question a high bill.
  • Get information about water restrictions.
  • For other general questions.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead contact this office by phone or in writing.

About Us

Business & Customer Services is proud to provide superior customer service. We are committed to the improvement of service by ensuring:

  • We are accessible and responsive to you.
  • We listen and professionally respond to your needs in an efficient and timely manner.
  • We will communicate with you courteously, tactfully, and respectfully.
  • We empower our staff to solve your problems fairly.
  • We are committed to use our manpower, time, space, materials, and money in an efficient manner.
  • We strive to improve service through more efficient use of resources and emerging technologies.

What We Do

Business & Customer Services bills and collects nearly $200 million in revenue annually for Pinellas County Utilities, water, sewer and reclaimed services. We also bill and collect the revenues for 11 municipal and two private agencies through inter-local agreements for their sewer, refuse, reclaimed water services, stormwater and utility tax.

In addition to customer contact, we also maintain account data, complete bi-monthly meter readings, report equipment failure or damage and resolve service problems for over 112,000 water meters. We also serve seven water and five sewer wholesale customers, as well as 121,000 retail customers for water, sewer, and reclaim fees.

Please take our Customer Survey