Virtual Care

Employees enrolled in the County’s medical plan are automatically eligible for Teladoc care. Employees who decline or opt out of medical plan coverage are not eligible. 

• 24/7 care support: Talk with a doctor anytime, anywhere you happen to be.
• Access convenient care via phone, video, or mobile app.
• Get prompt treatment with 5 days average wait for a new patient and 1 to 2 days for subsequent visits.
• Physicians are U.S. board-certified with an average of 15 years’ experience.
• Access primary care doctors (as of 1/1/26) as well as specialists and mental health professionals, with a large network of over 40,000 clinicians.
• Get referrals as needed for specialty care, lab work, and imaging.
• Prescriptions sent to your pharmacy of choice.

• Primary care doctors for routine checkups and ongoing needs (as of 1/1/26)
• Medical experts
• Nurse practitioners
• Dermatologists
• Pediatricians
• Registered dieticians
• Therapists and psychiatrists

• Preventive medical visits (such as routine checkups and immunizations) are $0.
• Illness (cold, flu, pink eye, etc.) are $15 for the Preferred Provider Organization (PPO) plan and $40-$70 for the High Deductible Health Plan (HDHP) with HSA.
• Primary care visits (as of 1/1/26) are $25 for the Preferred Provider Organization (PPO) plan and 20% after deductible for the High Deductible Health Plan (HDHP) with HSA.

• Download the Teladoc Health app or visit TeladocHealth.com and create an account.
• Once you complete the registration, select 24/7 Care (cold, flu, allergies, etc.), Mental Health (depression, anxiety, etc.), or Primary360 (primary care doctor visit, available as of 1/1/26).

• Cold and flu symptoms
• Allergies
• Pink eye
• Respiratory infection
• Sinus problems
• Skin problems
• Mental health screenings
• And more!

Starting January 1, 2026, call Teladoc doctors for:

• Primary care
• Diabetes management
• Blood pressure management
• Nutrition and weight management
• Tobacco cessation
• And more!

• Starting January 1, 2026, employees have access to Teladoc’s Primary360 program which allows a virtual doctor to perform as your regular (“primary”) doctor on an ongoing basis, rather than going to an in-person doctor.
• You’ll also work with a dedicated care team of registered nurses and care coordinators.
• Your Teladoc primary care provider and care team will treat any current needs, connect you to other care virtually or in person, and build a care plan to help you reach your health goals.
• To learn more, see Virtual Primary Care: Your Top 5 Questions Answered.

Primary care is ideal for those who don’t currently have a primary care provider, want to try a new primary care provider, or can’t get in to visit their in-person primary care provider as often as they’d like.

• You will provide information to the Teladoc doctor by completing an assessment prior to the visit.
• The Teladoc doctor can collect medical records on your behalf (i.e., you would sign a release form and the Teladoc team would collect your information/results).
• Teladoc will mail you a blood pressure monitor so that you can take readings and share the results with the doctor.
• With a video visit, you can show the problem area such as pointing to a mole on your arm. With a phone visit, you can upload images for review.

You can choose from a list of available providers. You can review detailed information “About Me” including the doctor’s name, gender, clinical focus area, education, experience, and photo.

Yes. If a Teladoc provider feels a prescription is needed, they will contact the pharmacy of your choice. This includes prescribing GLP-1 medications to established members for weight loss when clinically appropriate and permitted by state regulations.

• It’s usually best to start with the Employee Assistance Program (EAP) which offers short-term problem resolution at no cost.
• However, if you are unable to find help from EAP, Teladoc therapists and psychiatrists are available for phone or video appointments 7 days a week from 7 a.m. to 9 p.m. You can choose a therapist or psychiatrist who fits your needs and see the same person throughout your treatment. Your visit will be scheduled within 3 to 7 days.

Telehealth and telemedicine refer to virtual meetings with a medical provider using a smartphone, tablet, or computer.

• Telemedicine – Meet with a clinical services vendor such as Teladoc, available 24/7.
• Telehealth – Meet with your physician/doctor virtually during business hours.

Maybe — some doctors offer virtual options. The cost for a virtual visit with your primary care provider or specialist is the same as a regular office visit co-pay or coinsurance, which is $25 for primary care and $35 for specialists with the Preferred Provider Organization (PPO) plan and 20% after deductible for the High Deductible Health Plan (HDHP) with HSA. For both plans, preventive medical visits are free.