Virtual Inspections
Save time using our new virtual inspection tool! Customers have the option to complete certain inspections virtually, without waiting for an in-person inspector. The process is fast, easy and convenient.
Virtual inspections are available for express permits only for the following permit types:
- Mechanical air conditioner replacement (changeout)
- Water heaters (all types)
- Water softener replacement
This applies to same-day issued, licensed contractors only. Owner builders and private providers, please contact us.
There are two options for virtual inspections:
| How it works | Scheduling | Best for… | |
| Offline inspection (field report) | Contractors perform an onsite self-inspection, using the app to submit photos, video and notes for review by our inspector. Complete the inspection before you leave the job site and without inconvenience to the home or business owner. | No scheduling required; can be completed any time of day (See instructions below) | Contractors who complete inspections frequently and are familiar with the process |
| Live online inspection with an inspector | Contractors use the VuSpex app onsite, and one of our inspectors attends remotely via a video call on the app to help complete the inspection. | Scheduling required: Monday to Friday 8:30 a.m. to 3:30 p.m. – Schedule in the VuSpex app (See instructions below) | Contractors and homeowners who prefer to have an inspector available remotely to walk them through the process |
Getting Started with Your Permit Application
Permit applications must be submitted using the Pinellas County Access Portal. A user account is required to submit all application types.
Before performing your virtual inspection, please fill out the following forms and upload them to your permit in the Pinellas County Access Portal:
- Virtual Inspections Consent Form — This form is required for all virtual inspections.
- Virtual Inspections Wire Size Affidavit — This form is required for all air handler virtual inspections.
Resources for New Pinellas County Access Portal Users
How to Complete a Virtual Inspection
To complete a virtual inspection, download the VuSpex GO app on your Apple or Android device or visit the VuSpex Contractor Portal website.
To request a live video inspection with one of our inspectors, use the VuSpex GO app or email: virtualinspections@pinellas.gov
View the VuSpex User Guide for Contractors for step-by-step instructions for using the app.
Tips for a Successful Virtual Inspection
- Activate your mobile device’s GPS Location Services in Settings before the inspection begins. You must accept the prompts requesting permission to use the camera and access to your location.
- Ensure good connectivity when uploading your inspection report.
- Ensure proper lighting during your inspection.
Additional Assistance
If you experience any trouble installing or setting up the application or creating a new account, please visit VuSpex Support or email Support@VuSpex.com.
If you have questions or require assistance with the Pinellas County Access Portal, please contact us or call (727) 464-3888 and choose option 4. Feel free to submit screen captures or tell us about any errors you encounter.
