CCC Application Analyst
Category: Exempt
Pay Grade: 150
Job Code: 18835
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs professional technical and functional work supporting enterprise resource planning (ERP) applications used to manage financial and operational business processes across county departments. The position serves as a functional subject matter expert (SME) representing finance operations, assisting with application configuration, system testing, business process analysis, and user support for Commercial Off-the-Shelf (COTS) systems.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Serves as a functional subject matter expert for assigned financial or operational business processes within enterprise applications;
- Acts as a liaison between operational departments and technical teams to ensure system solutions align with business requirements;
- Collaborates with technical teams and system vendors to translate business requirements into system configuration, workflows, and reporting solutions;
- Supports ERP implementation activities, including system configuration review, testing, training, and process documentation;
- Analyzes and evaluates financial and operational workflows to identify opportunities for process improvement and system optimization;
- Assists with user acceptance testing (UAT), troubleshooting system issues, and supporting system enhancements;
- Provides guidance and support to department staff regarding system functionality, financial processes, and data integrity;
- Takes ownership of assignments and cross-sectional problems and works with a team to resolve, with an appropriate sense of urgency;
- Communicates effectively, both verbally and in writing, to peers, management and customers at various levels of the organization;
- Prepares and delivers occasional presentations to various audiences using clear, concise and effective communication;
- Supports assessment of employee performance as required;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Six (6) years of technical and professional experience in information technology in the assigned subject matter tasks that includes customer service and one (1) year of team leadership or supervision in the assigned subject matter tasks; or an Associate’s degree in information technology, computer science, computer technology, or related field and four (4) years of experience as described above; or a Bachelor’s degree in information technology, computer science, computer technology, or related field and two (2) years of experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Candidate to demonstrate competence and/or possess certifications in one or more specific IT functions.
- Acquire and maintain CJIS Certification
- Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
Knowledge, Skills and Abilities:
- Knowledge of financial and operational business processes such as accounts payable, payroll, procurement, general ledger, or reporting systems;
- Knowledge of standard office practices, procedures, policies, personal computers, operating systems and related software applications; recommends changes to improve operational efficiencies;
- Skill in managing personal daily activities and major projects for self and others;
- Skill in use and application of reference materials to research and solve major problems;
- Skill in the application of theory in resolving major problems;
- Skill in applying new technologies, soft skills and procedures;
- Ability to mentor teammates, lead teams, and facilitate groups to achieve success with others;
- Ability to prepare and deliver effective presentations at various levels;
- Ability to use diplomacy in dealing with difficult customers and delivery of services;
- Ability to communicate effectively, both verbally and in writing, with peers and others;
- Ability to communicate with tact, patience and courtesy at all levels of the organization;
- Ability to assist lower level personnel with training of new technologies;
- Ability to establish and maintain effective work relationships, both inside and outside of the work section;
- Ability to self-develop relevant job-related skill(s) for current and future roles;
- Ability to understand and follow specific instructions, priorities, policies and procedures;
- Ability to identify, to take ownership of, and to troubleshoot and solve major problems.
PHYSICAL/MENTAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.