CCC Data Quality and Analytics Administrator
Category: Exempt
Pay Grade: 150
Job Code: 19236
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Performs professional technical work in the design, development, and administration of business intelligence, data quality, and automation solutions for the Office of the Clerk of the Circuit Court. The incumbent leads the development of reporting, analytics, and AI-assisted business intelligence tools that inform management decision-making across Clerk divisions, and advances enterprise-wide data governance, data quality, and performance measurement practices in support of organizational effectiveness. The position coordinates with Clerk technology for areas of the Clerk’s Microsoft 365 and Power Platform environment, including SharePoint site and permissions administration, Power Automate workflow development, Microsoft Lists, and related Microsoft productivity and automation tools. Duties include light database administration in support of Clerk business systems and reporting, design and development of internally developed business applications and automated workflows, monitoring and continuous improvement of enterprise data quality and reporting standards, and technical project management on cross-functional business systems projects. Work requires considerable independent judgment, technical expertise, and creative problem-solving, and is performed under the general direction of the Project Planning and Compliance Officer or designee.
ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)
- Designs, develops, and maintains business intelligence reporting, dashboards, and data visualizations (e.g., Power BI) to support management and operational decision-making across Clerk divisions;
- Supports the development, testing, and refinement of AI-assisted reporting and analytics tools to enhance business intelligence and management reporting capabilities;
- Designs, develops, and maintains internally developed business applications and automated workflows to support Clerk’s Office operations;
- Administers SharePoint sites, libraries, and permissions, and develops Power Automate workflows, Forms, Microsoft Lists and other MS solutions to support Clerk business processes;
- Performs database administration duties, including backups, user access and permissions, data integrity checks, performance monitoring, and query optimization, in support of Clerk business systems;
- Identifies, analyzes, and resolves complex technical problems related to business systems, data, and reporting; distinguishes between relevant and irrelevant information to make sound recommendations;
- Prepares and justifies recommendations for new systems, tools, and procedures, or changes to existing systems and procedures;
- Leads or participates in cross-functional project teams involving business systems, data, and automation initiatives;
- Writes, reviews, or executes testing, change, and implementation plans for new or established computer systems and applications;
- Provides technical guidance and mentorship to other Clerk business systems staff on data, automation, and reporting best practices;
- Communicates effectively, both verbally and in writing, with staff, management, and Clerk divisions regarding project status, technical findings, and recommendations;
- Develops and monitors enterprise data quality and governance standards, metrics, and audit procedures, in coordination with Clerk technology and division stakeholders, to ensure the integrity, consistency, and reliability of Clerk data and reporting;
- Monitors organizational performance through enterprise reporting and prepares data-driven reports and presentations on performance trends, risks, and improvement opportunities for review by division and Clerk leadership;
- Evaluates and prioritizes opportunities for new business intelligence and data quality initiatives, including development of supporting business cases;
- Identifies risks related to data quality, integrity, and reporting reliability, and implements or recommends mitigation measures within Clerk business systems;
- Applies continuous improvement methodologies to identify and recommend efficiencies in business systems, data, and reporting processes;
- Performs other related job duties as assigned.
QUALIFICATIONS
Education and Experience:
Eight (8) years of technical and professional experience in information technology, business intelligence, data analytics, data governance, quality management, or a related field; or an Associate’s Degree in information technology, computer science, data analytics, or a related field and six (6) years of experience as described above; or a Bachelor’s Degree in information technology, computer science, data analytics, or a related field and four (4) years of experience as described above; or an equivalent combination of education, training, and/or experience.
Special Qualifications (May be required depending on area of assignment):
- Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
- Candidate to demonstrate competence and/or possess certifications in one or more specific technical functions.
- Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
Knowledge, Skills and Abilities:
- Knowledge of business intelligence and data analytics tools and practices, including Power BI and AI-assisted reporting and analytics tools;
- Knowledge of Microsoft 365 and Power Platform administration, including SharePoint site and permissions management, Power Automate, Microsoft Lists, and related Microsoft productivity and automation tools;
- Knowledge of database administration principles and practices, including backups, user permissions, data integrity, performance monitoring, and query optimization;
- Knowledge of data governance principles, data quality standards, and organizational performance measurement practices;
- Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, or related process improvement frameworks) as applied to business systems and data reporting;
- Ability to design, develop, test, and maintain internally developed business applications, automated workflows, and AI-assisted reporting and analytics tools;
- Ability to identify, analyze, and resolve complex technical problems involving business systems, data, and reporting;
- Ability to communicate effectively, both verbally and in writing, with staff, management, and Clerk divisions at various levels of the organization;
- Ability to lead and mentor staff and cross-functional project teams to achieve results;
- Ability to prepare and deliver clear, concise technical presentations and documentation to various audiences;
- Ability to establish and maintain effective working relationships within and outside the work section;
- Ability to self-develop relevant technical skills for current and future job requirements;
- Ability to understand, follow, and provide specific instructions, priorities, policies, and procedures.
PHYSICAL/MENTAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORKING CONDITIONS
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.