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Senior Manager, Tax Collector

Category: Exempt
Pay Grade: TCE-26
Job Code: 23228

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs professional technical and managerial work in planning and managing various functional areas within a division of the Tax Collector’s Office. An employee in this class assists a Deputy Tax Collector in the organizing, coordinating, supervising and monitoring the work of subordinate managerial and support staff providing customer service, agency licensing service, employee training, accounting or audit functions, cashiering or receipting, field enforcement, and technology consulting for user departments, personnel support, and the daily processing of a wide assortment of public records. Work is performed with considerable independent judgment and initiative under the general supervision of a Deputy Tax Collector and is reviewed through conferences, reports, and observation of results achieved.

ESSENTIAL JOB FUNCTIONS (examples, not all inclusive)

• Manages and provides supervisory, technical direction, staffing and training to employees who are involved in the maintenance of current/delinquent tax rolls, and who perform collection services, record keeping, or collection reporting for all Tax Collector offices;
• Provides and coordinates administrative support to Deputies by researching and assembling information, determining priorities and preparing reports with recommendations;
• Responsible for budget preparation for the assigned work section in accordance with the Budget Instruction Manual, provides clarification on related items and forwards to the Deputy Tax Collector for approval;
• Reviews, evaluates, analyzes and recommends tax related systems, procedures, and technology for the purpose of current/delinquent tax collection;
• May attend and participate in court proceedings and may serve as an expert witness;
• Supervises subordinate managerial, technical and clerical employees, interviews and recommends hiring or promotion, completes performance evaluations, disciplines, recommends termination and salary increases of subordinate personnel;
• Serves as departmental liaison with other departments, vendors, customers and consultants on tax laws, ordinances, rules, regulations, and department policies;
• Communicates and cooperates with representatives of Department of Revenue (DOR), Department of Highway Safety and Motor Vehicles (DHSMV), and other related state and county officials, other tax office departments and related offices;
• Interprets appropriate laws and regulations to subordinates and customers;
• May be required to do extensive training throughout the state as well as public speaking as a representative of the Tax Collector;
• Arranges and may preside over tax sales, property seizures, and transmittal of tax deed applications to the Clerk of the Circuit Court;
• Determines boundaries of patrol areas for field personnel, and assigns the worksites of office personnel, and has decision-making authority to reassign as needed;
• May act on behalf of the Deputy Tax Collector in the Deputy’s absence;
• Performs other related job duties as assigned.

QUALIFICATIONS

Education and Experience:

Five (5) years progressively responsible experience in tax collection that includes two (2) years of supervision or supervisory training; or Associate’s degree in public administration, business, finance, accounting or related field and three (3) years of experience as described above; or an equivalent combination of education, training, and/or experience.  

Special Qualifications (May be required depending on area of assignment):

• Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Candidate must apply for and maintain FRVIS Access Authorization per Florida Department of Highway Safety Motor Vehicles Procedure TL-57 and RS-64.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Knowledge, Skills and Abilities:

• Knowledge of state laws, county ordinances, DOR/DHSMV rules & regulations governing Ad Valorem and non-Ad Valorem taxes;
• Knowledge of the rules of the Pinellas County Unified Personnel System;
• Knowledge of the principles of office management and supervision, and public administration principles and practices;
• Knowledge of research techniques, methods and procedures;
• Knowledge of automated office machines, procedures and practices;
• Skill in effectively training subordinates in assigned areas such as, current/delinquent tax collection, tax certificate sales, seizures and auctions, customer service, personnel, accounting & auditing, technology support;
• Ability to apply computer applications and software;
• Ability to evaluate automated data and utilize personal computer, mainframe software and related programs;
• Ability to plan, organize and manage the work of office personnel;
• Ability to communicate effectively, both orally and in writing;
• Ability to develop and implement procedures and operations;
• Ability to prepare complete, concise and accurate status reports and maintain records;
• Ability to work evenings and weekends during periods of peak activity or when necessary;
• Ability to train and supervise subordinate managerial, technical and clerical personnel.

PHYSICAL/MENTAL DEMANDS

This work requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.  Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
• Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
• Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
• Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

WORKING CONDITIONS

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.