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Cigna Onsite Representatives

Cigna Healthcare logo

Our medical administrator, Cigna, provides onsite representatives for claims assistance, health coaching, Employee Assistance Program (EAP) services, and informational resources. Employees are encouraged to take advantage of these free services.

Be sure to save the representatives’ email addresses in your Outlook contacts. To ensure their emails come through, select Allow List for the emails in the quarantine folder. If you work in an area where one phone number is shared by a whole team, give your cell phone number as your call back number and the best time to reach you.

Claims/Customer Service Representative

Ashlee Lara
Ashlee Lara

Employees can contact Ashlee Lara for assistance on medical, dental and pharmacy issues. She can help with Cigna benefits, claims and resources. Meet Ashlee Lara to learn about her background and how she can help you.

Contact Ashlee

To make a virtual or phone appointment, contact Ashlee by phone or email. For your privacy, we recommend that you email only from your personal email address.

Nutrition Health Coach

Shannon Parks
Shannon Parks, MPH, RDN, CPH

Employees can contact Shannon Parks for coaching on nutrition and wellness. Meet Shannon Parks to learn about her background and how she can help you.

To make a virtual, phone or in-person appointment, contact Shannon by phone or email. For your privacy, we recommend that you email only from your personal email address

Contact Shannon

  • Email: Shannon.Parks@evernorth.com
  • Phone: (727) 464-4555, option 3
  • Address: Annex, 400 S. Ft. Harrison Ave., Benefits, Room 126, Clearwater
  • Hours:
    • Monday, Tuesday, and Wednesday 8:00 a.m. – 4:30 p.m.
    • Thursday 6:30 a.m. – 7:00 a.m. (yoga class) and 7:30 a.m. – 2:45 p.m. (office hours)
    • Friday 8:00 a.m. – 4:30 p.m.

Employee Assistance Program (EAP) Counselor

Lorelei Keif
Lorelei Keif, LCSW

Employees can contact Lorelei Keif for behavioral/mental health support — ranging from simple questions and coping tips to more complex issues. Meet Lorelei Keif to learn about her background and how she can help you.

To make an appointment in person or virtually, contact Lorelei by phone or email. For your privacy, we recommend that you email only from your personal email address.

Contact Lorelei

  • Email: Lkeif2@gmail.com
  • Phone (Pinellas County office): (727) 464-4555, option 4
  • Phone (private practice): (727) 639-4266
  • Address: Annex, 400 S. Ft. Harrison Ave., Room 130, Clearwater
  • Hours:
    • Monday 8:30 a.m. – 4:30 p.m.
    • Wednesday 1:00 p.m. – 5:00 p.m.
    • Thursday 8:30 a.m. – 12:30 p.m.
    • Friday 10:30 a.m. – 1:30 p.m.

In addition to Lorelei’s hours, Cigna’s EAP staff are available 24/7 at (800) 862-3557, option 4. For more information, see EAP.

10/21/24