Dependent Verification
Get answers to your questions including which dependents are not eligible.
Learn which verification documents are needed and where to get them.
This page is for employees. Also see retiree information.
Summary
Will you cover a family member for benefits in 2025? Here’s what you need to know about the upcoming Dependent Verification:
- Pinellas County Human Resources and a third-party vendor, Impact Interactive, will conduct a Dependent Verification beginning in January 2025.
- This is a verification of all dependents on County medical, dental, and/or dependent life insurance plans.
- The goal is to ensure our plans only cover those eligible for coverage, to comply with legal requirements.
- If you don’t submit documentation or your dependent is not eligible, Impact Interactive will notify you in March 2025 that your dependents will be removed from the benefit plan. If this happens, we recommend contacting FEDlogic which helps employees navigate federal and state benefits.
Impact Interactive
We are partnering with an independent healthcare auditing firm, Impact Interactive, to handle the verification process. No confidential information will be shared outside of Impact Interactive and the Benefits team. See Security and Confidentiality.
Dependents
- Dependents include spouses, domestic partners, and children.
- Domestic partners are eligible dependents for medical and dental coverage, but not dependent life insurance.
- No verification is needed for dependents covered on voluntary plans.
What Should I Do?
Employees who cover a dependent in 2025 on their County medical, dental, and/or dependent life insurance plans need to do the following:
GATHER
- September 2024 to January 2025:
Start assembling the necessary documents for your dependents.
VERIFY
- January 13 to February 28, 2025:
Go to Impact Interactive’s website to answer questions about your dependents and submit documents to verify eligibility. Use a computer, smartphone, or call Impact Interactive to provide your information. We will provide detailed instructions later.- For example, to verify a spouse, you may submit the first page of your 2023 or 2024 tax return or your marriage certificate and 2 joint financial statements. For details and other options, see Verification Documents.
- Take photos of the documents with your phone or scan them as PDFs.
- Submit the photos or scans by upload to a secure website, email, fax, or mail.
For questions, call Impact Interactive with questions at (866) 691-6551 Monday – Thursday 8 am to 7 pm and Friday 8 am to 5 pm.
Does this apply to me?
All employees are included except the following who are not covering dependents in 2025 as shown:
- You have no dependents.
- You have medical, dental, and life insurance coverage for employee only for 2025.
- You opt out of coverage for 2025.
- You decline benefits for 2025.
Verification Plans
The verification process includes dependents on the following Pinellas County benefit plans:
- Medical (includes medical, vision, prescription, and behavioral/mental health)
- Dental
- Dependent life insurance
Protect Your Personal Information
The best way to secure your sensitive information is to remove it before submitting your documents to Impact Interactive. We recommend that you:
- Copy your original document.
- Mark out financial information, account numbers, and Social Security numbers before submitting the document. You can use a thick marker or white out pen to remove the information.
See the examples below. As shown, on your tax form, you can mark out all personal information except names, address, and filing status. On a bank statement or auto insurance policy, you could mark out any financial information and just keep the names and addresses.
Security and Confidentiality
- Your documents will be kept secure and confidential.
- Impact Interactive’s website provides the highest level of encryption techniques and secure transfer protocols. View Data Privacy and Security.
- Impact Interactive will not sell or share information about you or your dependents.
- When the verification is complete, Impact Interactive will securely transmit the encrypted documents to Employee Benefits and then remove it from their computers. No one else will have access to your information.
Questions
- View the FAQs.
- Call Impact Interactive at (866) 691-6551 Monday – Thursday 8 am to 7 pm and Friday 8 am to 5 pm.
12/11/24