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Dependent Verification

Get answers to your questions including which dependents are not eligible.

FAQs

Learn which verification documents are needed and where to get them.

Documents

This page is for employees. Also see retiree information.

Retirees

Summary

Will you cover a family member for benefits in 2025? Here’s what you need to know about the upcoming Dependent Verification:

  • Pinellas County Human Resources and a third-party vendor, Impact Interactive, will conduct a Dependent Verification beginning in January 2025.
  • This is a one-time verification of all dependents on County medical, dental, and/or dependent life insurance plans.
  • The goal is to ensure our plans only cover those eligible for coverage, to comply with legal requirements.
  • If you don’t submit documentation or your dependent is not eligible, Impact Interactive will notify you in March 2025 that your dependents will be removed from the benefit plan.

Impact Interactive

We are partnering with an independent healthcare auditing firm, Impact Interactive, to handle the verification process. No confidential information will be shared outside of Impact Interactive and the Benefits team.

Dependents

  • Dependents include spouses, domestic partners, and children.
  • Domestic partners are eligible dependents for medical and dental coverage, but not dependent life insurance.
  • No verification is needed for dependents covered on voluntary plans.

What Should I Do?

Employees who cover a dependent in 2025 on their County medical, dental, and/or dependent life insurance plans need to do the following:

GATHER 

  • September 2024 to January 2025: 
    Start assembling the necessary documents for your dependents.

VERIFY

  • January 13 to February 28, 2025: 
    Go to Impact Interactive’s website to answer questions about your dependents and submit documents to verify eligibility. We will provide detailed instructions later.
    • For example, to verify a spouse, you may submit the first page of your 2023 tax return, and to verify a child, submit their birth certificate. For details, see Verification Documents.
    • Do not alter your original document! Make a copy of the document and remove financial information, account numbers, and Social Security numbers using a thick marker or white out. Take photos of the documents with your phone or scan them as PDFs.
    • Submit the photos or scans by upload to a secure website, email, fax, or mail.

Questions

  • View the FAQs.
  • Call Impact Interactive at (866) 691-6551 Monday – Thursday 8 am to 7 pm and Friday 8 am to 5 pm.

11/19/24

Impact Interactive logo

For questions, call Impact Interactive with questions at (866) 691-6551 Monday – Thursday 8 am to 7 pm and Friday 8 am to 5 pm.

Does this apply to me?

All employees are included except the following who are not covering dependents in 2025 as shown:

  • You have no dependents.
  • You have medical, dental, and life insurance coverage for employee only for 2025.
  • You opt out of coverage for 2025.
  • You decline benefits for 2025.

Verification Plans

The verification process includes dependents on the following Pinellas County benefit plans:

  • Medical (includes medical, vision, prescription, and behavioral/mental health)
  • Dental
  • Dependent life insurance