Dependent Verification FAQs: Retirees

The goal is to ensure our plans only cover those who are eligible for coverage, in order to comply with legal requirements.

The verification period is between January 13 and February 28, 2025. You will not be able to submit documents until January 13, 2025.

The retiree verification process includes dependents enrolled on the following Pinellas County benefit plans:

• Medical (includes medical, vision, prescription, and behavioral/mental health)
• Dental

Impact Interactive is an independent healthcare auditing firm which will handle the verification process. During the verification period from January 13 to February 28, 2025, you will go to Impact Interactive’s website to answer questions about your dependents and submit documents to verify eligibility such as a child’s birth certificate. We will provide detailed instructions later.

All retirees are included except the following who are not covering dependents in 2025 as shown:

• You have no dependents.
• You have medical and/or dental coverage for retiree only for 2025.

• Now to January 2025: Gather the necessary documents for your dependents on the County medical and/or dental plans.
• November 1 – 30, 2024: During Annual Enrollment, make sure that any dependents you cover are eligible.
• January 13 – February 28, 2025: Go to Impact Interactive’s website to answer questions about your dependents and submit documents to verify eligibility. We will provide detailed instructions later.

Dependents who are eligible to be covered on your medical or dental plans include your:

• Husband or wife (including those who are not living together)
• Domestic partner (see the Affidavit definition)
• Children (biological, adopted, stepchildren, foster, grandchild, brother/sister, niece/nephew, etc.) for whom you are financially responsible and have court-ordered custody, or are the legal guardian, up to end of the calendar year in which they turn 26 for medical and 25 for dental.
• Over-age dependent (medical coverage): After the end of the calendar year in which your dependent turns age 26, through the end of the calendar year in which they turn 30, if they are unmarried, have no dependents, are a resident of Florida or a student, and have no other medical coverage.
• Adult child with a disability

Those who are not eligible to be your dependents include:

• Parents
• Child for whom you are not financially responsible and do not have court-ordered custody or legal guardianship
• Child over the age of 30 who does not have a disability
• Girlfriend/boyfriend who is not your domestic partner
• Ex-spouse
• A County employee

• Example 1: Your divorce was final last month, and you forgot to remove your ex-spouse from your dental plan. They are not eligible as you are no longer legally married.
• Example 2: Your roommate is on your dental plan. They are not eligible as they are not your spouse or domestic partner.
• Example 3: Your sister lost her health insurance, so you’ve been covering your niece and nephew on your medical plan. They are not eligible as they are not your legal dependents.

You will receive a link to the secure Impact Interactive website and detailed instructions before the verification period begins. Basically, you will go to Impact Interactive’s website to answer questions about your dependents and submit documents to verify eligibility such as a child’s birth certificate, or the first page of your 2023 tax return for a spouse.

If you don’t have access to a computer, call Impact Interactive at (866) 691-6551 to provide your information to a representative from Monday to Thursday, 8 am to 7 pm, and Friday, 8 am to 5 pm.

See Dependent Verification Documents for a list of required documents and tips on where to find them.

No. You only need to provide the first page with name and address information. First, make a copy of the document and remove all financial information, account numbers, and Social Security numbers. You can use a thick marker or white out pen to remove the information.

No. Documents must be submitted to Impact Interactive during the verification period of January 13 to February 28, 2025.

Yes. The verification is a separate process handled by an independent auditing firm so all documents must be submitted to Impact Interactive.

If you do not verify your dependents’ eligibility for coverage by submitting the necessary documents, you will be notified that your dependents will be removed from the medical and/or dental plan and will no longer have coverage.

• Pre-verification (Nov. 1 – 30, 2024): If you realize that your dependent is not eligible during the Annual Enrollment period, complete the Retiree Group Insurance Change Form to remove the dependent from coverage. This form will be posted on November 1. The Mid-Year Change Form is used only if you have a recent qualifying event within the past 31 days such as a divorce or adoption.
• Verification (Jan. 13 – Feb. 28, 2025): If it is determined during the verification that you have an ineligible dependent, you will be notified in writing that your dependent will be removed from the medical and/or dental plan and will no longer have coverage.

Call Impact Interactive at (866) 691-6551 Monday – Thursday 8 am to 7 pm and Friday 8 am to 5 pm.