Behavioral/Mental Health Plan
Need ongoing support or long-term help? Get confidential assistance for everyday challenges and more serious problems with the Behavioral/Mental Health Program administered by UMR (UnitedHealthcare). Services include counseling and treatment. The program is subject to the same copays, deductibles and coinsurance as you pay for medical services.
Also see the Employee Assistance Program.
Overview
The Behavioral/Mental Health Program provides short-term and long-term problem resolution services to help you and your family with issues such as:
- Depression, anxiety or stress
- Alcohol or substance use
- Anger management
- Marital problems
- Coping with grief or loss
- Domestic violence
- Eating disorders
- Compulsive spending or gambling
FAQs
Who is eligible?
Employees and eligible dependents are eligible for the Behavioral/Mental Health Program if they are enrolled in Pinellas County’s group health plan.
How much does it cost?
- Outpatient Services
- Preferred Provider Organization (PPO) enrollees have a $25 copay per visit with their in-network provider.
- High Deductible Health Plan (HDHP) with HSA enrollees’ charges are subject to their deductible and coinsurance.
- Inpatient Services (at a hospital, clinic or mental health facility)
- Charges are handled as any hospitalization and applied to the deductible under both plans and 20% coinsurance after the deductible is met.
How do I find a provider?
- Visit www.UMR.com and select Find a Provider.
- Scroll down and in the search bar, type UnitedHealthcare Choice Plus for the network name and click Search.
- Scroll down and just above the blue View Providers button, click on Behavioral Health Directory.
- Type the name of your doctor, medical group, or hospital in the search box.
- If you see In-Network Provider and a green checkmark below the name, they are included in the network.
- If your doctor is not listed, call their office and ask, “Do you accept UnitedHealthcare Choice Plus network?” If your doctor is not participating, you can encourage them to join the network.
What services can I get?
Outpatient or inpatient services including:
- Personal counseling.
- Treatment for conditions such as clinical depression, substance use disorder or an eating disorder.
- Virtual visits (online therapy) are available.
What is the difference between the behavioral/mental health program and the employee assistance program (EAP)?
- EAP provides short-term problem resolution services for mental health and other life issues and/or referrals for longer term care.
- Behavioral/Mental Health Program provides short-term and long-term problem resolution for behavioral/mental health issues.
- Outpatient services – Use either program.
- Inpatient services – For services at a hospital or clinic for diagnosed conditions such as depression or substance use, use the Behavioral/Mental Health Program.
Do I start with EAP or the behavioral/mental health program?
Every situation is different, but generally we recommend starting with EAP to determine what services will work best for your needs.
Contact UMR
- Website: www.UMR.com
- App: UMR
- Phone: (866) 783-6467, available 24/7
- Get assistance by phone, in-person or video-conference (virtual visit)
2/27/25